Certified Medical Assistant

Medical Assistant – Urology / Surgical Specialty

The following reflects management’s definition of the essential functions of this position but does not restrict the duties or tasks that may be assigned.

• Greet, receive, and prepare patients for appointments and procedures.
• Conduct patient interviews, measure vital signs, and accurately document patient information.
• Perform routine laboratory and radiology tests in accordance with established protocols and within the scope of practice.
• Provide compassionate, patient-centered care to patients with cancer and urological conditions.
• Maintain nursing stations and examination rooms in accordance with OSHA standards and Universal Precautions.
• Monitor and maintain inventory of medical supplies and materials.
• Receive, screen, and direct telephone calls appropriately.
• Schedule patient appointments and procedures.
• Coordinate patient flow to ensure efficient operations and a positive patient experience.
• Maintain accurate and organized office, departmental, and patient records.
• Prepare timely, legible, and complete documentation of patient care in accordance with applicable laws, regulations, and established policies.
• Participate in quality improvement and utilization review activities.
• Participate in continuing education to enhance clinical skills, maintain competency, and stay current with medical technologies and practices.
• Follow established safety policies and procedures.
• Ensure compliance with applicable legal and regulatory requirements, including patient confidentiality, risk management, and relevant accreditation standards, such as The Joint Commission (formerly JCAHO), as well as federal, state, and local regulations.
• Demonstrate a high degree of courtesy, tact, and professionalism when interacting with patients, families, and healthcare professionals.
• Adapt to fluctuating patient volumes, changes in patient acuity, and other operational demands while maintaining quality of care.
• Administer injections and perform phlebotomy in accordance with established protocols and within the scope of practice.
• Maintain a clean, organized, and professional workspace.
• Perform other duties as assigned by management.

Qualifications and Requirements

• High school diploma or equivalent.
• Completion of a formal Medical Assistant training program.
• Current CPR certification.
• Urology or surgical specialty experience preferred.
• Knowledge of medical terminology.
• Strong follow-up and patient service skills.
• Excellent interpersonal skills and a compassionate, professional demeanor.
• Demonstrated ability to respond appropriately to emergencies.
• Ability to work collaboratively with multiple healthcare professionals in a fast-paced, complex clinical environment using tact, diplomacy, and sound judgment.
• Ability to understand, follow, and adhere to established policies, procedures, and clinical protocols.
• Strong charting and documentation skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with individuals from diverse backgrounds and at all organizational levels.
• Strong organizational, problem-solving, and analytical skills.
• Ability to prioritize tasks, manage workflow, and meet deadlines.
• Flexibility and adaptability in a dynamic healthcare environment with changing priorities.
• Commitment to excellence, professionalism, and high standards of patient care.
• Fluency in both English and Spanish is required.

CompensationSalary is commensurate with experience. Employment TypeFull-time Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account (FSA)
• Health insurance
• Life insurance
• Paid time off (PTO)
• Vision insurance