Internal Communications Senior Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. And, we empower you to be a Agentblazer, too — driving your performance, career growth, and charting new paths. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce is hiring an experienced executive communications professional to lead communications programs for our CSM COE. This person will drive communication planning and execution, collaborating across matrixed stakeholders and teams. We’re looking for a strategic thinker who can build strong relationships across our company, connect ideas and information from a broad landscape, and get the job done. Strong writing skills are a must to deliver and land relevant, authentic multi-channel narratives. Primary Responsibilities Strategic Communications Develop and execute high-impact communications for the CSM COE that drive business goals Develop executive-level talking points, presentations, and briefing materials for internal and external engagements Create and maintain consistent messaging frameworks aligned with company strategy and values Manage organizational communications calendar, prioritize opportunities, and develop integrated communications strategies for Account Success Content Development Write and edit talk tracks, blog posts, internal messages, and social media content for senior leaders Craft compelling narratives that effectively communicate complex business initiatives Create presentation materials for all team calls, leadership sessions, and external events (as needed) Stakeholder Management Build strong relationships with cross-functional teams to ensure aligned messaging Collaborate with ES, Marketing, and Customer Success Communications teams Partner with executive assistants to manage speaking calendars and commitments Provide strategic counsel to leadership on communications opportunities and risks Requirements Highly organized and energetic leader with at least 10+ years of communications experience Proven track record of leading complex, enterprise-wide and cross-functional communications programs in a fast-paced environment Strong executive presence and the ability to confidently engage with seasoned executives. Ability to educate stakeholders on communications strategies and influence decision making Excellent writing, editing, and content development skills, with experience capturing an executive’s unique voice and crafting messaging on their behalf Strong project management skills, able to drive complex, multi-stakeholder announcements and initiatives Experience working in fast-paced, high-growth environments, with the ability to prioritize, manage multiple projects, and pivot as needed Excellent verbal and written communication and project management skills and attention to detail Self starter, with proven ability to work under tight deadlines with limited resources Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.