Technical Support Engineer

Job DescriptionJob DescriptionSpecialist, Tech Support Engineer Location: Herndon, VA (Onsite) Duration: 12+ Months (Temp to Perm) Pay Rate: $40.00/Hr. to $45.00/Hr. on W2 (All Inclusive) Job Description: • Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary. • Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests. • Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis. • Creates monthly system performance reports to support program meetings. • Supports system troubleshooting activities. • Works with other members of the team to generate creative and innovative solutions to issues. • Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems. • Documents test results and provide test progress and reports that will be used in assessing progress. • Supports Trouble Ticket System customization projects. • Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays. Qualifications: • Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience. • Radio frequency and antenna systems background desired. Preferred Additional Skills: • Radio frequency and antenna systems background desired. • Strong technical troubleshooting skills, familiar with Unix or Linux operating systems. • Strong time management skills. • Strong analytical and problem-solving skills. • A results-oriented individual who thrives on working in a fast-paced environment. • Excellent English verbal and written communication skills. • Candidate should be competent with the use of all programs in the Microsoft Office suite