IT Systems Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Systems Support Specialist Full Time Holton Community Hospital, Holton, KS, US 11 days ago Requisition ID: 1189 Full Time Monday thru Friday 8:00 a.m. to 4:30 p.m. Job Summary The IT Systems Support Specialist provides on-site, hands-on technical support and manages core IT infrastructure for a small Critical Access Hospital. This role supports clinical and business operations by maintaining end-user devices, networks, servers, security systems, and Microsoft 365. The ideal candidate is a versatile, service-oriented professional comfortable working across multiple IT domains in a healthcare setting. End-User & Device Support Install, configure, maintain, and troubleshoot PCs, laptops, printers, faxes, scanners, label printers, tablets, phones, TVs, etc. Provide technical support for organizational staff, including clinical and administrative users. Document support requests and resolutions in a help desk system. Manage user accounts, permissions, and access using Active Directory and Group Policy. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Assist with device enrollment and management using Microsoft Intune. Network & Infrastructure Perform basic network administration, including switch management and Wi‑Fi troubleshooting. Install and maintain network cabling, wall drops, patch panels, and equipment racks. Assist with firewall, router, and VPN configuration and troubleshooting. Monitor network performance and respond to connectivity issues. Systems & Applications Support Assist with support of EHR (electronic health record) systems and other healthcare-related support systems (medication dispensing system, telemetry, telemedicine). Assist in maintaining on‑prem and/or virtual servers (Windows Server). Support system installations, patching, updates, and routine maintenance. Assist with backup systems, disaster recovery (DR) processes, and restore testing. Monitor systems using Remote Monitoring and Management (RMM) tools. Security & Compliance Follow hospital IT security policies and healthcare compliance requirements (HIPAA). Assist with endpoint protection, patch compliance, and access control. Identify and raise potential security incidents or vulnerabilities. Operations & Other Duties Document systems, configurations, procedures, and troubleshooting steps. Coordinate with vendors and managed service providers as needed. Support after‑hours or on‑call responsibilities as required. Perform other IT‑related duties as assigned to support hospital & clinic operations. Integration & Clinical Systems Basic understanding of HL7 interfaces and healthcare system integrations Ability to monitor interface status, identify errors, and coordinate troubleshooting with vendors Familiarity with data flow between EHR, lab, radiology, and third-party systems Required Qualifications Associate degree in Information Technology, Computer Science, or related field or equivalent experience. 2+ years of experience in IT support or systems administration (healthcare experience preferred). Working knowledge of: Windows desktop and server environments Active Directory and Group Policy PC hardware troubleshooting Basic networking concepts (TCP/IP, DNS, DHCP) Strong customer service and communication skills. Ability to work independently and prioritize tasks in a small‑team environment. Experience with Microsoft 365 administration. Experience with SharePoint (site permissions, document libraries). Experience with Microsoft Intune / endpoint management. Familiarity with RMM tools. Experience with backup and disaster recovery systems. Knowledge of firewalls and network security. Experience working in a healthcare or regulated environment. Physical & Work Requirements Ability to lift and move IT equipment (up to 50 lbs). Ability to run network cabling and work in equipment rooms. Occasional after‑hours or emergency support may be required. Benefits We offer a complete Benefits Package that includes: Health Vision Life Retirement Savings with Employer Match Health Savings Accounts - with Employer Contribution Flex Spending Accounts Paid Time Off Corporate Purchasing Discounts And most importantly, we offer a flexible work environment that supports a healthy work‑home life balance #J-18808-Ljbffr