Business Services Analyst - CIS Portfolio
Coca-Cola Bottlers' Sales & Services
Job Summary Serve as a single point of contact for Receivables (end-to-end) with our Direct Store Delivery National Customers, Bottlers, and/or Distributors (RTM). Manage and review end-to-end invoice data for the assigned National Portfolio across all Coca-Cola Bottlers with over ~\$1 Billion annual sales (role manages a set portion of the total). Collaborate with peers, AR, OTC, EDI, and cross-functional teams at CBS to ensure national customer, distributor, and bottler issues are addressed and resolved in a timely manner. Assist the CIS System Administrator with the implementation of new customer onboarding to the Consolidated Invoice Services process. Perform functions in accordance with the established credit policy and practices to maximize sales, maintain healthy receivables, and promote prompt conversion to cash. Achieve and maintain corporate objectives and team goals, including Currency and Seriously Past Due targets. Handle a large volume of responsibilities and manage urgent requests and customer demands successfully. Duties And Responsibilities Collaborate and build strong relationships with Customers, Distributors and/or Bottling Companies to ensure timely billing, collection and payment of receivables (e.g. deductions, over payments, residuals, etc). Provide support to the CIS System Administrator with new Customer implementations onboarding into the Consolidated Invoice Services process. Analyze Customer/Distributor and/or Bottler receivables to identify areas for improvement to existing CIS processes and/or systems. Note trends; seek root cause resolution and act accordingly. Deal directly with retail customers for payables issues (including skipped invoices, delayed payment, unauthorized deductions, delivery issues) presented by each bottler. Collaborate with all cross-functional teams at CIS to compile outstanding issues/balances and present to the assigned CIS Customers/Bottlers/Distributors for appropriate resolution or escalation. Facilitate & manage monthly Bottler/Customer/Distributor statements to ensure accurate reconciliation between CIS's SAP system and Micro-Strategy. Manage aging of assigned portfolio to determine trends, root cause analysis, a resolution plan or present issues requiring escalation to NOSR, Value/Airline AE’s & CIS management teams. Develop and maintain favorable business relationships with other CBS departments, Bottler personnel and Distributor/Customer Account Executives. Execute daily/weekly reports in Micro-Strategy & SAP to manage outstanding receivables for the assigned customer portfolio. Key Skills and Abilities Basic understanding of financial operations, including finance processes and software systems. Ability to manage multiple high-priority demands against tight deadlines. Thrives in a fast-paced environment within a complex business structure. Manages, manipulates, and analyzes high volumes of data effectively. Self-starter with exceptional attention to detail, problem‑solving skills, and organizational skills. Strong written and verbal communication. Analytically driven with technical skills. Proficiency in Microsoft Suite including Intermediate Excel (pivot tables, filters, equations, VLOOKUP). Preferred Experience within the Coca‑Cola System. Familiarity with PowerBI and PowerApps. Advanced Excel skills. Education and Experience Requirements
- 4‑Year Bachelor’s Degree in Accounting, Finance, Business, or equivalent industry experience.
- Minimum 2 years of experience in credit/collections, analytical or finance industry.
- 2 years of Consumer Product industry experience (bottling preferred) and 2 years of National customer or sales‑facing experience.
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