Deployment Technician

Technical Support Technician

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking 15 Technicians to support our client in Dallas, Texas and Buffalo, NY, with candidate able to travel between locations. These are fully onsite positions with availability across AM, afternoon, and PM shifts.

In this role, Technicians will work a rotating schedule of five consecutive days, averaging 160 hours over each four-week period, while ensuring adequate time off between scheduled workdays.

Candidates must be able to reliably commute to and work onsite at client locations throughout the Buffalo area. Flexibility to work assigned shifts and travel between local sites as needed is required.

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

• Receive and validate rack-scale equipment against deployment documentation, shipment details, and site intake procedures.
• Inspect racks, doors, frames, fittings, labels, and visible internal components for shipping damage, missing parts, defects, or other deployment blockers.
• Document and escalate exceptions promptly so damaged, incomplete, or nonconforming equipment is identified before power-on or engineering validation begins.
• Check for visible signs of leakage, improper connections, abnormal conditions, or safety concerns and communicate findings before equipment is placed into service.
• Connect limited, directed control cables as instructed, ensuring cabling is secure, organized, and aligned with deployment guidance. Site facilities teams are expected to connect power to the cabinet/cube where applicable.
• Assist with initial power-up coordination, observe for obvious hardware or environmental issues, and confirm the rack is ready for engineering monitoring and next-step direction.
• Coordinate closely with engineers, site leads, and onsite operations teams during bring-up; provide real-time status updates and support additional guided physical or configuration checks as directed.
• Install and remove SD cards on the cabinet, including work in tight or restricted locations when required.
• Follow all documented safety, compliance, access, cleanliness, lockout/startup, and equipment handling requirements for the site.

Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As a Deployment Technician at Kyndryl, you'll receive an extensive and diverse set of technical trainings and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond taking your future to the next level. With Kyndryl, the sky's the limit.

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Required Technical and Professional Expertise

• This opportunity is ideal for individuals who are eager to learn and have an interest in servers, data centers, and IT infrastructure. The successful candidate will be a strong team player, highly motivated, and driven to grow their technical skills in a fast-paced environment.
• Ability to follow established procedures with precision while maintaining awareness of safety, quality, and equipment protection requirements.
• Comfort performing hands-on technical work in a data center or similar controlled equipment environment.
• Ability and willingness to be in an active construction site wearing PPE gear and obtaining OSHA10 Certification
• Self-motivated to manage priorities in a rapid changing environment.
• Strong communication skills and ability to work effectively with remote engineering teams, onsite operations teams, and deployment leads during time-sensitive activities.
• Reliable attention to detail and ability to document issues, validation observations, and directed troubleshooting outcomes.
• Ability to work 24x7 shift-based coverage, including various shifts, weekends, holidays, and 365-day operational support as required with overtime options
• 100 On-Site/travel required

Preferred Technical and Professional Experience

• Experience working in a data center.

The compensation range for the position in the U.S. is $55,200 to $99,240 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$66,240 to $119,040

California (All Other):$60,720 to $109,200

Colorado:$55,200 to $99,240

Massachusetts:$55,200 to $109,200

New York City: $66,240 to $119,040

Washington: $60,720 to $109,200

Washington DC:$60,720 to $109,200

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.