Credit Analyst

Job Description

Job Description

We are looking for a Credit Administrator to join our team in Cleveland, Ohio. This position focuses on evaluating customer accounts, supporting timely payment activity, and helping maintain healthy receivables through sound credit decisions. The ideal candidate brings strong analytical skills, attention to detail, and the ability to work closely with internal partners while exercising independent judgment. This is a direct hire position with standard in office business hours.

Responsibilities:

• Evaluate customer accounts and determine appropriate credit exposure within approved authority levels, escalating recommendations when needed.

• Manage incoming payments and authorized electronic transactions , including advance payment processing, documentation of approvals, and resolution of failed or disputed transactions.

• Investigate invoice disputes, partial remittances, and deduction activity to identify underlying issues and drive accurate resolution.

• Create and process account adjustments and credit memos in alignment with established departmental standards and controls.

• Collaborate with sales partners to address customer account concerns, remove barriers to order processing, and balance service needs with responsible credit risk management.

• Review aging data, account trends, and portfolio performance using Excel and Power BI reporting to support decision-making and follow-up actions.

• Assist the Credit Manager and broader team with collection efforts, escalated account matters, project work, and cross-functional coverage as business needs require.

They do offer a full benefits package; medical/dental/vision, 401K, paid holidays, PTO, tremendous growth, and MORE! Apply today if you are interested!

• Experience in credit analysis within a commercial or business-to-business environment.
• Working knowledge of collections processes and account receivable follow-up for commercial customers.
• Ability to assess credit applications and make sound recommendations based on financial and account information.
• Familiarity with payment processing activities, including electronic check and credit card transactions.
• Proficiency in Excel and the ability to interpret reporting tools such as Power BI.
• Strong problem-solving skills with the ability to resolve deductions, disputes, and payment discrepancies accurately.
• Effective communication skills and the ability to work collaboratively with sales, credit, and other internal stakeholders.