Quality Assurance Specialist ? Lewis County

Job Description

Job Description

Job Title: Quality Assurance Specialist 
Location: Olympia, WA 
Schedule : Monday?Friday, 8:30 AM?5:00 PM (On-Site)

Compensation: $31.79 houly on temp agency for probationary period with limited benfits; then $62,000 Annual Salary

Position Summary 

America Works of Washington, Inc., a socially conscious organization committed to helping individuals achieve economic self-sufficiency, is seeking a Quality Assurance Specialist to support program quality, compliance, documentation accuracy, and data integrity for a workforce development program. 

The Quality Assurance Specialist is responsible for reviewing participant records, monitoring program compliance, ensuring documentation accuracy, and supporting the integrity of program reporting. This role plays an essential part in maintaining complete and accurate case files, identifying quality improvement opportunities, and ensuring program activities align with WIOA requirements, funding guidelines, and organizational standards. 

The Quality Assurance Specialist works closely with Career Coaches and the Career Success Team to support accurate enrollment, documentation, performance tracking, and successful program outcomes. This position receives day-to-day functional guidance from the Director of Compliance. 

Women, minorities, bilingual or multilingual candidates, and individuals with experience supporting underserved communities are strongly encouraged to apply. 

Duties and Responsibilities 

Quality Assurance & Compliance 

Review participant files, case notes, documentation, and program records to ensure accuracy, completeness, and compliance with WIOA requirements, funding guidelines, contracts, and organizational standards.

Enter, review, and validate participant, service, activity, employment, education, credential, measurable skill gain (MSG), follow-up, and outcome information within program systems.

Compare system data against source documentation, including applications, eligibility documents, case notes, service authorizations, training records, employer documentation, and other supporting records.

Review required fields, dates, signatures, supporting documentation, and internal consistency to ensure records meet program and compliance standards.

Identify missing, incomplete, inconsistent, duplicated, late, or unsupported entries and document findings through designated quality assurance tracking tools.

Route identified corrections and documentation requests to appropriate Career Coaches, eligibility staff, supervisors, or program leads.

Recheck corrected records and document resolution and closure of identified findings.

Review participant exits, credentials, measurable skill gains (MSGs), and other required performance documentation to ensure accuracy and compliance.

Identify compliance concerns, documentation gaps, and opportunities for process improvement.

Support routine file reviews, monitoring preparation, corrective-action tracking, audits, and data-cleanup initiatives.

Data Integrity & Documentation 

Maintain accurate, complete, and timely participant records and case files.

Verify data entry accuracy and support data quality initiatives to improve reporting reliability and program performance tracking.

Participate in cross-verification processes to review and validate team members? work.

Ensure confidential participant information is handled appropriately in accordance with access-control procedures, cybersecurity requirements, and records-management standards.

Program Support & Collaboration 

Collaborate with Career Coaches, program staff, and leadership to resolve documentation and compliance issues.

Provide guidance and feedback to strengthen documentation practices, consistency, and overall program quality.

Escalate potential systemic, eligibility, fiscal, performance, or compliance concerns to appropriate leadership rather than independently changing substantive program decisions.

Participate in team meetings, required trainings, quality assurance calibration exercises, and continuous improvement efforts.

Support the Career Success Team by maintaining accurate records and compliance processes so staff can focus on participant service delivery. 

 

Qualifications  

Associate or bachelor?s degree in business administration, public administration, human services, compliance, workforce development, or related field preferred; equivalent combination of education, training, and relevant experience will be considered.

Experience in quality assurance, compliance, eligibility determination, case management, administrative review, or a role requiring strong attention to detail and data accuracy.

Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Excellent verbal and written communication skills, professional demeanor, sound judgment, and attention to detail.

Ability to interpret and follow policies, procedures, contracts, and program requirements.

Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.

Familiarity with CRM software, Microsoft Teams, OneDrive, SharePoint, or similar systems preferred.

Ability to maintain confidentiality and handle sensitive participant information.

Passion for supporting individuals from underserved communities, including public assistance recipients, justice-involved individuals, individuals with disabilities, and individuals experiencing homelessness.

Benefits  

Comprehensive Medical, Dental, and Vision Insurance

Generous Paid Time Off Package

401(k) with Employer Matching After One Year

Great team environment and work-life balance

Opportunity to support a meaningful mission helping individuals achieve self-sufficiency through employment 

*Limited benefits during while on staffing agency payroll