MAINTENANCE TECHNICIAN

Maintenance Technician

The Maintenance Technician ("MT") reports to the Facilities Manager and is responsible for the maintenance and repair of an apartment development(s) which may consist of multiple buildings or a single structure. A key element of this position is the effective management and prioritization of daily resident work orders, which must be addressed in a professional and timely manner. The MT will ensure their assigned apartment development(s) is maintained to company and industry standards of excellence. The MT will work with commitment to maintain a clean, well-maintained property and the mechanical systems which are a part of the development(s). The MT will be available for emergency calls on a rotating schedule and responsive to safety matters, and may be required to perform maintenance duties at other scattered site properties as needed. The MT will provide excellent customer service to residents thus encouraging long-term retention.

ESSENTIAL FUNCTIONS/DUTIES:

• Manage and prioritize daily resident work orders, ensuring timely completion and professional communication throughout the process
• Effectively manage the unit make-ready program to company standards which is 5 business days
• Work collaboratively with the Facilities Manager, Lead Maintenance Tech, Property Managers and the Director of Property Management to successfully complete apartment work orders and inspections
• Follow the company Risk Management directives to maintain a safe property environment
• Make repairs and perform proper Preventative Maintenance to company, industry and building codes standards
• Seek support from the Facilities Manager or Lead Maintenance Tech before proceeding with unfamiliar measures such as contacting vendors or contractors for non-routine repairs or replacements
• Ensure all preventative maintenance processes are completed following the proper manufacturer guidance and warranty standards
• Maintain common areas in a professional manner and inspect the property and its grounds daily
• Proactively manage to avoid surprises by maintaining the property to "inspection level" every day
• Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues
• Work orders, preventive maintenance and apartment turnovers are to be completed within company policy and appropriate timeframes while showing great customer service
• Deliver customer service, professionalism, safe work practices, effective property inspections, and follow all Fair Housing and Risk Management initiatives
• Ensure property is prepared to excel at all property inspections, including Agency and REAC without the need for surges in staffing or spending
• Identify and address potential issues before Housing Quality Standards inspections and complete any required repairs or remediation after inspections in a timely manner
• Maintain organized and well-stocked maintenance shops, including inventory management and timely ordering of supplies and materials
• Serve as a role model, mentor, coach and trusted resource to field staff and residents
• Complete Unit by Units inspections along with Property Managers bi-annually
• Assist with the Supportive Services program so that it is successful
• Perform maintenance duties at other scattered site properties as assigned by the Facilities Manager

We Encourage Applicants Who:

• Have experienced homelessness or housing insecurity and understand the barriers and opportunities within these experiences
• Are passionate about using their experiences to support others and advocate for change
• Bring a personal understanding of systemic challenges related to economic insecurity

Expected annual base salary/hourly range: $21-$23 per hour

Employees are eligible for:

• Medical, dental, & vision insurance
• Participate in the Company's 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Employee Assistance Program
• Paid Holidays
• Paid Time Off
• Overtime

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.