Dental Treatment Coordinator | Supportive Private Practice

Job Description Job Description
Treatment Coordinator
Advanced Endodontics | Dr. Bradley Hirschman
Novi, MI
*REO Consulting is the recruitment partner of the hiring organization.
PAY: $23-$26/hour depending on experience
BENEFITS: Health, Dental & Vision Insurance, 401(k) + Match, PTO, Montly Bonuses
SCHEDULE: Monday – Friday | Rotating 8 Hour Shift between 7am – 6pm (M-Th) | Rotating Friday 9am – 1pm
*No less than 30 hours per week
Our progressive, high-quality Endodontic office located in Novi, MI, is seeking a dynamic, motivated, positive and multi-tasking Treatment Coordinator to provide world-class customer service to our patients. The Treatment Coordinator will perform effective administrative front office tasks that facilitate close relationships with our referring dental offices. Duties will include answering phones, checking in/out patients, scheduling appointments, payment collection, data entry and other front office, receptionist tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Act as first point of contact for all patients and ensure that all receive exceptional customer service.
· Answer incoming calls, receive messages, and route calls accordingly.
· Schedule appointments to maximize provider schedules.
· Effectively present treatment plans and financial responsibility to patients.
· Have a strong understanding of dental insurance policies; verify eligibility and its benefits to the patient.
· Effectively collect co-pays.
· Build positive and productive relationships with patients, vendors, and outbound referral providers.
· Follow up with patients to resolve issues and improve patient satisfaction.
· Maintain safe and clean working environment by complying with MIOSHA/OSHA procedures, rules, and regulations.
· Maintain HIPAA standards and protocols. Maintains patient confidence and protects operations by keeping information confidential.
· Maintain up-to-date knowledge about practice services offered.
· Assist in day-to-day office operations and other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
· Organized self-starter; resourceful, motivated problem solver with a “can do” attitude.
· Highly organized and energetic team player.
· Clear and effective communication skills (both written and verbal).
· Exceptional customer service skills with a positive, optimistic and caring attitude.
· Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.
EDUCATION AND EXPERIENCE:
· High school diploma.
· 1-3+ years of experience in a dental office role.
· Knowledge of dental terminology.
· Experience as a dental assistant is a plus!
· Dental software literate. (We use EndoVision & Weave, experience is a plus!)
· Strong working knowledge of dental insurance.
· Knowledge of general administrative and clerical procedures.

Company Description REO Consulting is the recruitment partner of the hiring organization. Company Description REO Consulting is the recruitment partner of the hiring organization.