Account Manager

Job Description

Job Description

AZ PRO // Account Manager

Are you a people-person who thrives on building relationships, solving problems, and turning opportunities into results? AZ PRO is looking for an Account Manager who is ready to take ownership, grow customer relationships, and be a key player in our continued success.

If you’re driven, organized, customer-focused, and enjoy working in a fast-paced environment where no two days are exactly alike, we want to hear from you!

// Our Core Values

• Excellence
• Integrity
• Hustle
• Adaptability

// Minimum Requirements

• Outstanding customer service skills
• Experience managing a sales pipeline and building long-term client relationships
• Able to travel primarily local up to 40% of the time
• Ability to effectively communicate with clients
• Ability to meet face-to-face for projects
• Ability to be flexible in entering and managing jobs through the system
• Sense of urgency to get a job done
• Obsession with client service (both internal and external clients)
• Handle multiple projects at one time and communicate clearly

// Your Day to Day Role

• Earn our clients’ business through customer service. 
• In office sales role with willingness to be at desk and busy.
• Respond to all inquiries within 4 hours.
• Maintain and log all sales functions in the system.
• Focus on making our clients’ lives easier—this includes internal clients (other teams) as well.
• Gather all information prior to quoting/writing a job:  files, scope, creative direction, timelines, budgets, etc.
• Estimate & include all costs for jobs, including out of town travel or outsourced products and installation, lifts, etc.
• Understand our clients’ “why” and offer solutions that meet their goals.
• Grow individual client spend. 
• Attend client maintenance meetings to keep in touch, address any concerns, and complete needs analysis.  Travel may be necessary, depending on specific client needs & location.
• Be the expert to the client offering solutions, improved marketing options and possible solutions to any hurdle they may have that AZ PRO can affect in a positive manner.
• Accurately write work orders for all jobs, understanding the full scope of those jobs and ensuring that all other team members can understand the scope of the job based on the work order alone. 
• Complete surveys as needed.  Travel may be necessary, depending on specific client needs & location.
• Cover for other AM’s in the event of them being off when necessary.
• Verify pricing and job scope are correct prior to releasing job to accounting for invoicing.
• Participation in team meetings - i.e. voice opinions and bring all issues to the table to help improve the client services team.
• Continuous improvement and learning to better skills to continually improve client relations and offer solutions, to include participation in training and leading training, as assigned by team lead.

// Company Benefits

• Multiple Medical Plans
• Parental Leave
• PTO, Sick Pay, Holiday Pay
• 401(k) with up to 4% match
• $100,000 employer paid life insurance
• Company closed between Christmas Eve and New Year’s Day (paid as holiday)
• ESOP