Service Advisor - AN Volkswagen Las Vegas

Position Overview As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You’ll use leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles and act as the go‑between for Service Technicians and customers. In this position you will explain the Service Technician’s recommendations to the customer in easy‑to‑understand language and suggest up‑sell opportunities to keep the customer’s vehicle safe. What Will I Do Every Day? Set, confirm and prepare appointments with customers so they can have a great service experience. Meet or exceed targeted sales goals and the targeted customer satisfaction index. Greet customers in a friendly manner when they arrive. Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives. Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle. Produce repair orders for customers, including cost and time estimates, with full transparency. Communicate frequently with technicians and parts associates to ensure timely completion of work. Follow up with customers on the status of their vehicle based on how the customer wants to be informed. Follow up with customers to ensure satisfaction. Gain superior product knowledge to effectively help customers. Provide an exceptional customer experience to drive loyalty. Requirements High school diploma or equivalent. Proven ability to provide an exceptional customer experience. Ability to set and achieve targeted goals. Prior sales experience preferred but not required. Demonstrated communication, consultative, interpersonal and organizational skills. The willingness to follow up with customers. Experience and desire to work with technology. Valid in‑state driver’s license and an acceptable, safe driving record. Compensation & Benefits Compensation for this role is commission based and averages between $5,000 to $8,000/month. Benefits include competitive compensation and 401k matching, health, dental, vision insurance, maternity benefits, and an associate purchase and discount program for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear. #J-18808-Ljbffr JRJ Investments, Inc.