Quality Systems Coordinator

Melissa Owens | President


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Allied Search Partners

Allied Search Partners is back by two decades of healthcare staffing excellence. We are a trusted healthcare staffing firm supporting laboratories, dermatology & GI office laboratories, medical and dental organizations and offices nationwide. Offering long term/permanent placement, temporary and filling in/coverage staffing.

We partner with private organizations and corporate healthcare organizations to provide reliable, well-supported temporary and permanent professionals-while prioritizing fair pay, consistency, and respect for our workers' time. Our team offers 24/7 scheduling support and access to shifts through our efficient temp scheduling application. Unlike traditional staffing agencies that push one-off shifts to large candidate pools, we focus on long-term relationships with both our healthcare facilities and our workers. In addition to our temporary/emergency coverage staffing, we offer long term permanent specialized recruitment in healthcare.

Job ID: 3668652

Job Title: Quality Systems Coordinator

Location: South Westchester County, NY

Shift: Day Shift - Monday to Friday, 9am to 5pm

Essential Functions and Responsibilities Includes the Following:

• Ensure the delivery of high-quality department/clinical services in compliance with regulatory standards.
• Maintain a safe environment for both employees and patients.
• Monitor compliance with accrediting agencies and ensure all documentation meets required standards.
• Oversee staff competency, orientation, training, and ongoing education.
• Participate in committees, task forces, and special projects as needed.
• Work collaboratively with interdisciplinary teams to support initiatives.
• Foster positive employee relations and customer service while ensuring adherence to behavioral standards.
• Serve as a change agent to support hospital initiatives and technological advancements.
• Maintain effective communication within and outside the department.
• Analyze business and clinical workflows to optimize system functionality.
• Design database queries and generate reports using appropriate tools.
• Review and ensure compliance with the laboratory's Quality Management System (QMS).
• Ensure compliance with CLIA, CAP, NYS and other applicable regulatory and accreditation requirements.
• Review and coordinate with supervisors to develop and update Standard Operating Procedures (SOPs) to align with best practices and regulatory guidelines.
• Conduct internal audits and facilitate external inspections, including CAP and state health department audits.
• Investigate and resolve non-conformities, implementing corrective and preventive actions (CAPA).
• Monitor and evaluate quality control (QC) data, proficiency testing (PT) performance, and laboratory indicators.
• Conduct root cause analysis (RCA) for quality issues and ensure corrective actions are implemented.
• Review and analyze incident reports, deviations, and complaints to drive quality improvements.
• Ensure documentation of quality assurance activities and maintain quality records.
• Provide ongoing training to laboratory staff on quality policies, best practices, and regulatory updates.
• Work with department supervisors to organize competency assessments and continuing education to maintain staff proficiency.
• Collaborate with department leads to ensure adherence to quality and safety protocols.
• Identify opportunities for process optimization and workflow improvements.
• Lead quality improvement initiatives.
• Perform risk assessments and implement strategies to mitigate potential errors in laboratory testing.
• Serve as the primary liaison for quality-related communications between laboratory leadership, staff, and external regulators.
• Prepare and present quality performance reports to leadership.
• Maintain awareness of industry trends and regulatory changes that may impact laboratory operations.
• Compile Monthly Quality Reports to present for Medical Director review.
• Strong understanding of laboratory regulatory and accreditation standards (CLIA, CAP, NYS).
• Proficiency in quality management principles, root cause analysis
• Excellent problem-solving, analytical, and decision-making skills.
• Strong written and verbal communication skills for policy writing, reporting, and training.
• Ability to manage multiple projects, prioritize tasks, and work collaboratively across departments.
• Experience with Laboratory Information Systems (LIS) and data analysis tools.
• Flexible Scheduling for Audits and Off shift reviews.
• Perform additional duties as assigned to support departmental and organizational goals.

Education & Experience Requirements

• Bachelor's degree in Medical Laboratory Science, Biology, Chemistry, or a related field (required).
• ASCP, or equivalent certification as a Medical Laboratory Scientist (MLS) or Medical Technologist (MT), NYSDOH license (preferred).
• Minimum of 3-5 years of clinical laboratory experience, with at least 1-2 years in a quality or compliance role.