Product Mgr Ultra Precision, SPDT 4.25A

Overview Product Mgr, Precision Machining Equipment Specialist – SPDT Attractive SW location, 80-120k compensation, plus attractive benefits package. 7.25 Offer Extended / Accepted RA candidate. About our Client Founded almost 4 decades ago in Western Europe, our client has a fascination with innovation in providing precision machining solutions to a variety of customers and markets. Bringing this fascination and innovation to the ultra-precision optics manufacturing marketplace, our client has developed highly intelligent diamond turning / machining equipment with built in software and onboard metrology systems to facilitate the fabrication of the most complex optical geometry components. About this Role Our client is the market leader in ophthalmic markets, now looking to grow their ultra-precision optics customer market in the US. Our client is a dynamic, fast paced, growing, technical equipment distributor with European roots and influence and is looking for candidates to “own” the responsibility for providing “amazing” customer satisfaction through on-site machine installations and repairs and product support. This individual will be a pioneer on this side of the business, growing a function for this equipment. Skills Profile SPDT / Diamond Machining, Industrial PC’s, Automation/PLC’s, Fiber Optic Interface, PNOZ Safety Circuits, CNC knowledge, Optical Fabrication Equipment. Do you have experience in the use or service of equipment for use in fabrication of custom contact lenses, molds, or other precision diamond turning? RA’s client might be the right company for you! Qualifications Technically Sound background in precision machining with a customer service ethic. Excellent Oral and Written Communication skills (interpersonal, phone, and documentation). Proficiency with a variety of drive controls, electrical, electronic, and mechanical systems including precision hydrostatic drives, laser marking technology and various other automations. Experienced with diagnostics and troubleshooting sophisticated equipment. Friendly, Eager, and Social – A great front facing representative of the company. Enjoys a fast paced, progressive environment with the ability to multi-task and deal with interruptions. Eager/Willing to travel spontaneously throughout North America to customer sites. Specific Position Duties Working under general and remote supervision Commission new equipment at customer site to optimal performance Diagnose and troubleshoot machine and process issues remotely Provide field service, diagnostic and repair of equipment on customer’s site Provide technical and process phone support for customers Coordinate parts orders, software support, and other key support needs Train customers on site in general maintenance and operation practices Road Warrior with the love of travel (up to 70% weekday travel in peak times) Accurately and Completely Report and Document all actions Objectives and Accountabilities 100% new customer satisfaction through complete machine commissioning and interactive customer training 100% continued customer satisfaction through accurate diagnostics and precise repair 100% customer compliance through thorough pre-visit verification, on-site checklist, post visit documentation and follow-up. 100% company compliance through dependability and commitment to company processes and procedures. Benefits and Rewards Attractive compensation (Hourly) + Travel Per-Diem - Based on relevant experience Annual Performance Evaluation Vacation and Holiday Pay Health and Dental Insurance 401K with company match #J-18808-Ljbffr