Computer Technician

District Computer Technician

Anticipated opening for a full-time, 12-month Computer Technician in the Franklin Lakes School District. Early November 2026 start date. Work independently and collaboratively with staff and team members in providing support for software, hardware and peripherals in an educational setting.

Required: Strong working knowledge and experience with macOS and iPadOS, including troubleshooting and configuration. Ability to perform Apple hardware repairs; current Apple Certified Repair Technician (ACRT) certification. Ability to independently research and troubleshoot technical issues, including identifying causes and implementing or escalating appropriate solutions. The ability to learn and support district software and technology systems. The ability to independently prioritize requests, manage multiple tasks and document work accurately. Working knowledge of computer networking, including wireless networks, IP addressing, DNS and printing. Commitment to maintaining and developing technical skills. Strong communication, interpersonal and customer service skills. The ability to train staff on effective technology usage. The ability to lift and move equipment weighing up to 40 pounds and use ladders safely when required. Valid driver's license and access to transportation for travel between district schools.

Preferred: Experience with mobile device management (MDM) solutions, Mosyle preferred, and Apple School Manager or Apple Business Manager. Experience with deploying and maintaining software on macOS utilizing Munki or similar tools. Experience with managing and troubleshooting Google Workspace. Experience with telecom systems, NEC preferred. Working knowledge of Linux and Windows Server environments. The ability to interact with and troubleshoot systems via a command line interface. Scripting or automation experience. Knowledge of information security best practices, including account management, software updates. Experience with artificial intelligence and the capabilities of AI and appropriate use in educational environments.

Job Goals: Provide timely technical support for district devices, software, network and peripherals. Help maintain reliable technology for teaching, learning and district operations.

Performance Responsibilities: Receive, prioritize, resolve and document technology support requests; escalate issues when appropriate. Diagnose and repair supported hardware, software and peripheral issues; coordinate repairs when needed. Configure, deploy, update and test Mac and iPad devices using district tools. Support district devices, enrollment, software installation, connectivity, classroom technology. Assist with troubleshooting of network, telephone, and server systems. Maintain accurate records of device assignments, repairs, replacements and inventory changes. Create and update technical and end user documentation; provide training to staff as needed. Follow district procedures for information security, including the handling of student and staff information; promptly report suspected security incidents. Work under the direction of the District Technology Coordinator and contribute to district technology projects and improvements.

Terms of Employment: Twelve-month position; salary to be determined by the Board of Education.

Evaluation: Performance of this job will be evaluated annually in accordance with statute and Board Policy.