Senior Customer Service Leader - Lead 90+ Agent Team

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations. Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture. Review daily and weekly reports to monitor performance metrics and make improvement recommendations. Recruit, retain and motivate staff to ensure the highest levels of customer service. Manage personnel matters including delivering performance reviews and coaching. Minimum Requirements Bachelor’s degree. 5+ years of experience in customer service operations and or management. Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team. Effectively communicate with your team, colleagues, management and across other departments. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern facilities. First-class fitness center and beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-TK1 #LI-GA001 (#IN-GAMANC) #ZR-GACS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! #J-18808-Ljbffr