Technical Account Manager

Nexus Technical RoleThis is the customer-embedded technical counterpart at one of NX1's flagship enterprise accounts. You'll be the person the customer's technical organization knows by name — the architect they ping when they have a question, the technical advisor they trust to navigate the daily reality of running NX1 inside their environment, the NX1 voice in their architecture reviews, design discussions, and platform decisions.The role is structured roughly 70% solution architecture and technical advisory + 30% TAM-flavored work (customer-side advisory, internal coordination across NX1, escalation routing, technical relationship craft across the customer's engineering org). The 70% is the center of gravity. Credibility is earned through technical depth, not relationship tenure. The 30% is the connective tissue that keeps the role from drifting into pure SA work and ensures NX1 has a coherent technical voice at the customer.You'll be shaping what "TAM" means at NX1, not inheriting a playbook.ResponsibilitiesCustomer-Side Technical Advisory (70%)Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forumsHold architectural credibility with the customer's senior engineers, architects, and platform team. The bar: you can walk into any of their technical rooms and earn it within the first 20 minutesTranslate between the customer's technical reality and NX1's engineering team — escalations, design clarifications, roadmap requests — without losing fidelity in either directionRead design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriouslyProvide technical context that informs but does not replace the work of the Principal SA (when one is deployed at the same account) and the FDEM (when an engagement is active)TAM-Flavored Engagement & Internal Coordination (30%)Own the NX1-side technical context for each account you cover — keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technicallyRoute customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneckMaintain working relationships with the customer's technical middle layer — senior ICs, tech leads, engineering managers — not just the architecture leadershipSupport the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motionNavigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligenceQualificationsRequired10–16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalentAt least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system) — you know what it means to be a vendor inside another organization's culture for 12+ monthsHands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka — at scaleTrack record of being the customer's technical go-to person at a prior vendor engagement — named examples of "the customer's senior architects asked for me by name on this kind of problem"Strong written technical communication — design memos, architecture decision records, exec briefs that hold up to senior technical reviewWillingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at 80%+ cadence for the WF deploymentFor deployments at large banks: deep familiarity with bank IT culture and governance (risk and control frameworks, TPRM, change management, audit cycles)Strong DifferentiatorsPrior background as a Forward Deployed Engineer at Palantir, Resident SA at Databricks, Principal SA at Snowflake/Confluent, or Customer Engineer at a top data platform vendorOpen-source contributions in NX1 stack components (Iceberg, Spark, Trino, Airflow)Conference presence at Subsurface, Trino Summit, Airflow Summit, Data + AI SummitWhy You'll Love Working at NexusAt Nexus, we value people who want to grow — and support each other while doing so.You can expect:A collaborative team culture built on curiosity and respectChallenging work where your contributions clearly matterA leadership team that invests in learning and developmentThe opportunity to work at the intersection of cloud, data, and AI innovationReady to Apply?If this role sounds like a great fit — or even close to one — we'd love to hear from you. We know that no candidate checks every single box, and we're excited to meet people who bring curiosity, talent, and a desire to build meaningful work together.