Maintenance & Field Service Lead

Job Summary The Service Manager oversees a team of field technicians and installers responsible for the maintenance, repair, and installation of vending & coffee equipment. This role ensures exceptional service delivery, operational efficiency, and positive customer experience. The manager provides hands on support, drives team performance, and maintains a well organized service environment while collaborating closely with internal partners to resolve issues and enhance service quality. Essential Duties & Responsibilities Leadership & Team Management Lead, coach, and develop technicians and installers to ensure strong performance and accountability. Conduct brief daily huddles to review priorities, align on workload, and communicate operational needs. Provide hands on service support when needed to meet response times and maintain customer satisfaction. Support coverage during staff absences or peak service periods. Operations & Workflow Management Maintain a clean, organized, and fully functional shop and workspace. Ensure equipment awaiting service is staged for next day work or that required parts are ordered promptly. Partner with the District Operations Manager to identify recurring issues and recommend repair or replacement strategies. Monitor and ensure timely, accurate completion of service tickets, reports, and documentation. Installation Coordination Confirm installation schedules and ensure crews complete all pre departure checklists. Verify installation vehicles are properly stocked and ready before leaving the shop. Assist with installations or emergency situations when needed. Field Service & Customer Support Professionally represent the company during field visits and customer interactions. Perform scheduled preventive maintenance and support complex service scenarios alongside technicians. Communicate effectively with dispatch and internal teams to ensure smooth workflow and timely updates. Escalate recurring or systemic equipment issues to management for review. Inventory & Equipment Management Maintain accurate inventory of parts, tools, and supplies within service vehicles. Ensure equipment is safe, well-maintained, and ready for daily use. Qualifications Prior management or team leadership experience required. Technical familiarity with mechanical and electrical systems is preferred. Experience with computerized work order or maintenance management systems strongly preferred. Strong decision making skills and ability to remain calm under pressure. Excellent verbal and written communication skills. Proficiency with Windows based applications (Word, Excel, PowerPoint, Outlook). Benefits Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Apply to Canteen today! This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, View email address on click.appcast.io. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Job Segment: Food Service, Chef, Culinary, Customer Service, Hospitality #J-18808-Ljbffr Compass Group USA