Customer Service Representative - State Farm Agent Team Member

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Replies within 24 hours


Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

Join a leading Rutland insurance agency serving the community since 1998. We're known for responsive service and strong customer relationships-check out our Google reviews to see what customers say.

WHAT YOU'LL DO:

• Answer inbound calls/emails/texts and resolve policy questions with empathy and accuracy
• Process policy changes and respond to billing questions
• Support claims reporting and follow up to ensure timely communication
• Document every interaction in our agency management/CRM system
• Identify opportunities to improve coverage and connect customers with a licensed producer when appropriate

WHAT WE'RE LOOKING FOR:

• 0-1 year customer service experience (insurance preferred, not required)
• Strong phone presence, clear writing skills, and high attention to detail
• Comfort juggling multiple tasks in a fast-paced, customer-facing environment
• Willingness to obtain/maintain required insurance license(s). (We'll support training)

WHY THIS ROLE:

• Stable, reputable agency with long-term customers and a supportive team
• Clear growth path into licensed producer/sales for motivated candidates
• Competitive pay with higher starting rates for relevant insurance experience

Apply: Send in your resume and why you are interested. Selected candidates will complete a short phone screen.


Compensation: $20.00 - $25.00 per hour


We're Hiring!

We are a growing agency with big dreams and lots of potential. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Ernest Soto - State Farm Agent!
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in 129 Woodstock Avenue Rutland, VT .
• Our office is open Monday-Friday 8:30 am - 5:00 pm..
• I have been a State Farm agent since 1998.

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.