Managing Director, Integrated Operations (0943 Manager VIII) - SFO

Job Description

Job Description:\n\nCompany DescriptionApplication Opening: 5/8/2026Application Deadline: Apply Immediately. Application filing will be open at least through 5/15/2026, 5:00 PM (Pacific Daylight Time) and will close any time thereafterCompensation: $238,342 to $304,122 annuallyRecruitment ID: PEX-0943-165407 Working at SFO: San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area’s largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines. As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity. SFO is more than an airport— we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience. Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first. Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.Job Description Appointment Type: Permanent Exempt, Category 14: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The Integrated Operations Division is the operational core of SFO, responsible for ensuring the Airport moves safely, securely, and with unwavering consistency every hour of every day. It is where real-time decisions are made, where crises are managed, and where the safety and security of the traveling public is protected. Leading this division requires executive depth, operational command, and the judgment to act decisively under pressure. SFO is seeking an exceptional senior executive to serve as its Managing Director, Integrated Operations, one of the most consequential operational leadership roles at the Airport. Reporting directly to the Chief Operating Officer, this leader holds strategic and operational accountability for SFO’s safety, security, airfield operations, and emergency management functions, while providing senior executive oversight of the Airport Integrated Operations Center. This is a role for a proven leader who brings both strategic vision and deep operational credibility: someone who thrives in complexity, builds enduring partnerships with federal agencies and industry stakeholders, and elevates the performance of every team they lead. With a $65 million annual portfolio and more than 250 dedicated professionals across the division, the Managing Director, Integrated Operations defines what it means for SFO to operate at the highest standard of safety, security, and business continuity for every passenger, every flight, every day. The essential functions of this position include: Operational Strategy and Enterprise Leadership The Managing Director provides the strategic vision and leadership culture that defines how SFO’s Integrated Operations Division performs, not just today, but over the long arc of the Airport’s evolution as a global aviation leader. This is an executive who sees across functions, connects the dots between mission-critical functions, and ensures the division operates as a coherent, high-performing enterprise.Establishes and advances a cohesive division-wide strategy aligned with SFO’s enterprise goals, translating the COO’s vision into clear priorities, measurable outcomes, and accountable leadership at every levelCultivates a performance culture grounded in safety, mission-readiness, continuous improvement, and a shared sense of purpose across a 24/7/365 operational enterpriseLeads organizational design and strategic resource allocation across a $65 million portfolio, ensuring investments are purposeful, outcomes are measurable, and the division’s capacity grows with SFO’s ambitionsDrives enterprise-wide advances in operational systems, technology integration, and interdivisional coordination, raising the ceiling on what integrated airport operations can achieveServes as a trusted advisor to the COO and Airport Director, offering clear-eyed analysis of emerging risks, strategic opportunities, and the operational realities that shape SFO’s future Airport Integrated Operations Center The Airport Integrated Operations Center is SFO’s operational nerve center, the platform through which real-time information, decisions, and cross-functional coordination flow across the entire Airport enterprise. The Managing Director ensures the AIOC has the leadership, resources, and strategic clarity to fulfill that mandate at the highest level.Provides senior executive oversight of the AIOC, ensuring the Center operates as SFO’s primary hub for situational awareness, operational coordination, and incident management across all Airport functions and partner agenciesSets the strategic framework for AIOC performance, including inter-agency coordination protocols, escalation authorities, and standards for information sharing and operational decision-makingChampions sustained investment in AIOC technology, data infrastructure, and operational systems, ensuring the Center remains at the leading edge of aviation operations managementEnsures the AIOC functions as the connective tissue between SFO’s operational divisions, airline and concessionaire partners, federal agencies, and the City’s emergency management architectureOversees the design and execution of joint operational exercises and full-scale drills that rigorously test SFO’s coordinated response capabilities and sharpen the Airport’s collective readiness Safety, Security, and Emergency Management Protecting the people, infrastructure, and operational integrity of San Francisco International Airport is the most fundamental responsibility of this role. The Managing Director holds ultimate executive accountability for a safety and security enterprise that is proactive, intelligence-informed, regulatory-compliant, and built to respond with confidence when it matters most.Sets the strategic direction for SFO’s comprehensive safety, security, and emergency management enterprise, ensuring programs are forward-looking, threat-aware, and compliant with FAA, TSA, CBP, and OSHA requirementsHolds executive accountability for the Airport Security Program (ASP) and the Airport Emergency Plan (AEP), ensuring both are operationally current, regularly exercised, and reflective of the evolving threat landscapeCultivates high-trust, high-performance partnerships with the San Francisco Police Department, TSA, FBI, CBP, and other federal, state, and local law enforcement and regulatory stakeholdersDirects SFO’s enterprise approach to access control, perimeter integrity, surveillance systems, and physical security infrastructure, continuously raising the standard for campus-wide protectionLeads the organizational response to significant security incidents, providing command clarity, guiding inter-agency coordination, and ensuring rigorous after-action review drives lasting improvementIntegrates emergency preparedness into the fabric of daily operations, leading a program where planning is disciplined, exercises are realistic, and the organization responds to crisis with the composure of a team that has prepared for itServes in executive command authority within SFO’s Emergency Operations Center (EOC) structure, coordinating with the City’s Department of Emergency Management, regional mutual aid partners, and federal emergency management agenciesLeads crisis communications strategy and public information coordination during emergency activations, partnering with the Airport Director and SFO Communications to ensure consistent, credible, and transparent public messagingBuilds and sustains a culture of safety excellence and commitment to business continuity, ensuring every member of the division understands their role in protecting the Airport and the people it serves every member of the division understands their role in protecting the Airport and the people it serves Airfield Operations SFO’s airfield is among the most operationally complex environments in American aviation. The Managing Director ensures that SFO’s airfield operation is executed with the precision, discipline, and regulatory mastery that the nation’s busiest and most consequential airports demand.Provides executive oversight of SFO’s airfield operation, encompassing FAR Part 139 certification compliance, runway and taxiway safety management, and execution of the Wildlife Hazard Management ProgramEnsures the airfield operations team maintains an unwavering standard of safety and regulatory compliance in coordination with the FAA, airline partners, and ground service providersDirects management of airfield construction impacts, temporary operating procedures, and NOTAM coordination, protecting safety and minimizing operational disruption through periods of significant infrastructure activityProvides executive direction for real-time response to weather events, airspace management challenges, and operational disruptions in close coordination with the AIOC and airline stakeholders Administration and Resource Stewardship Operational excellence at scale requires disciplined administration and strategic investment in people, systems, and organizational capability. The Managing Director is supported by a dedicated Administrative Manager who leads the division’s administrative infrastructure and is accountable for the outcomes those functions produce.Holds executive accountability for the development, oversight, and stewardship of the division’s $65 million annual budget, ensuring resources are allocated strategically, expenditures are managed with rigor, and financial performance is reported with transparency to the COO and Airport CommissionDirects division-wide workforce planning and talent strategy, ensuring the Integrated Operations team has the depth, capability, and succession strength to meet SFO’s present and future operational demandsOversees the design and execution of training programs across the division, ensuring every team is prepared, certified, and continuously developing the skills that operational excellence requiresProvides executive direction for the division’s contract portfolio, ensuring procurements are strategically aligned, vendor relationships are high-performing, and contract outcomes deliver measurable value to SFO’s operational missionAnticipates financial risks and emerging resource needs, bringing the COO proactive analysis and actionable solutions rather than problems alone Executive Stakeholder Leadership The Managing Director is SFO’s senior operational voice in the rooms where it matters: from federal regulatory hearings and airline executive forums to Airport Commission sessions and City Hall. This leader builds relationships that strengthen SFO’s standing, advance its interests, and create the conditions for operational partnership at the highest level.Serves as SFO’s authoritative operational representative with the FAA, TSA, CBP, and other federal regulatory agencies, maintaining compliance relationships built on credibility, transparency, and demonstrated operational excellenceRepresents the Integrated Operations Division before the Airport Commission, the San Francisco Board of Supervisors, city departments, and the public on matters of safety, security, airfield operations, and organizational performanceDevelops and stewards productive partnerships with airline executives, ground handlers, federal inspection agencies, and other Airport stakeholders on operational matters of shared consequenceProvides the COO and Airport Director with the executive counsel they need, offering clear analysis, sound judgment, and well-reasoned recommendations on matters of significant operational or public impact People Leadership and Organizational Development The strength of the Integrated Operations Division begins and ends with its people. The Managing Director invests in the talent, culture, and organizational conditions that allow more than 250 professionals to do the best work of their careers in service of SFO’s mission.Builds a leadership team culture defined by accountability, psychological safety, mutual trust, and a shared commitment to the division’s mission, modeling the values and behaviors expected at every level of the organizationInvests meaningfully in the growth and development of senior leaders across the division, building the depth and succession strength the organization needs to sustain high performance over timeEnsures performance is managed with clarity and consistency, recognizing excellence, addressing gaps with directness and support, and creating the conditions for every employee to contribute at their highest levelChampions a workplace where SFO’s commitment to equity, inclusion, and belonging is reflected in how the division operates, how decisions are made, and how people are developed and advancedDefines and tracks division-wide performance indicators that illuminate both operational outcomes and organizational health, reporting findings with candor and using data to drive meaningful, lasting improvementPerforms other duties as assignedQualifications QualificationsEducation: Possession of a baccalaureate degree from an accredited college or university; ANDExperience: Six (6) years of managerial experience at a commercial service airport involving airport operations, maintenance, safety and security, and customer service. All experience must include supervisory functions; ANDPossession of a valid Class C Driver’s License. A California license must be obtained prior to appointment. Employees are required to maintain a satisfactory driving record. Substitution: Additional qualifying work experience as described above may be substituted for up to two (2) years of the required education on a year-for-year basis. One year of work experience is equal to 30 semester or 45 quarter units. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year full-time employment is equivalent to 2,000 hours (