Presales Engineer

Presales Engineer

Location: Arizona, AZ, US California, CA, US UT, US CO, US As a Presales Engineer, you will play a key role in supporting sales teams by combining technical expertise with strong customer engagement. You will collaborate closely with internal and partner sales colleagues to drive successful outcomes and deliver value to customers. This role requires a customer-first mindset, the ability to translate technical concepts into user-friendly solutions, and the autonomy to manage technical support activities across accounts.

Key Responsibilities

• Learn and maintain in-depth knowledge of ClickShare products
• Provide pre-sales technical support, product education, and demo assistance to internal and partner sales teams
• Support the preparation of tender documents in collaboration with sales teams
• Act as a trusted technical advisor for key customers and prospects, supporting them on technical matters
• Create, manage, and execute support contracts
• Collaborate with sales teams to plan and organise sales opportunities
• Manage customer relationships by collecting and logging client feedback
• Analyse and interpret customer requirements and determine optimal solutions in collaboration with Product Management
• Identify opportunities to improve customer satisfaction and repeat business, and communicate findings to management
• Participate in trade shows, meetings, and training sessions as required
• Travel up to 60% as part of the role

Your Profile

• Bachelor's degree preferred
• 4–7 years of experience in deploying AV or IT solutions
• Strong relationship and stakeholder management skills
• Excellent communication and presentation skills, with the ability to explain technical concepts in user-friendly terms
• Fluent in English; additional languages are an advantage depending on the region supported
• Ability to work autonomously and take initiative, with a results-driven mindset
• Strong technical curiosity and aptitude for applying technical solutions
• Knowledge of customer service principles, with the ability to analyse requirements, identify issues, and propose solutions
• Experience with Salesforce CRM is an advantage
• Proficiency in MS Office, particularly Excel and PowerPoint

Our Offer

• A competitive salary package, including a salary range of $109,000 – $120,000 annually for California-based roles (excluding variable compensation such as commission)
• An interesting and challenging role with a high degree of autonomy
• The opportunity to work in an international, technology-driven environment
• Access to internal training and development opportunities
• A modern working environment with standard office conditions and required technical setup

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission. Read here how we do this

About Barco

Think of images, and you think of Barco. We're a global tech company creating AV solutions that help professionals succeed when it matters most. Our mission? To visualize and connect the world – from better patient outcomes in healthcare to smarter decision-making and collaboration in enterprise and unforgettable experiences in entertainment. At Barco, your ideas matter. You'll learn, grow, and make an impact in a workplace that values your perspective and supports a healthy work-life balance. And the best part? You'll team up with 3,500+ visioneers who thrive on curiosity, fuel creativity, and push boundaries together. Innovation starts with you! Ready to make it happen?