Communications Senior Associate

Communications Senior Associate

Are you passionate about communications, technology, and innovation? Join us as a Communications Senior Associate and play a key role in delivering impactful messaging and strategic communications for Technology leaders. We value creative, detail-oriented professionals who thrive in fast-paced environments, excel at writing, and enjoy collaborating across teams.

As a Communications Senior Associate in our Technology team, you will provide direct communications support and act as a trusted advisor to one or more Heads of Technology. You will create and deliver strategic communications plans, develop targeted messaging, and organize key employee and leadership meetings. You will work closely with cross-functional teams to support business objectives and foster employee engagement.

Job Responsibilities

• Provide direct communications support and act as a trusted advisor to Technology leaders, creating and delivering strategic communications plans
• Write targeted communications including executive messages, business updates, technology success stories, people-related communications, and organization announcements
• Develop and deliver content and messaging for employees via intranet, email, collateral, video, talking points, articles, blogs, town halls, and social media
• Organize key employee and senior leadership meetings, including town halls, offsites, small group sessions, and site visits
• Prepare and send targeted emails and surveys
• Identify and track key performance metrics to report on results
• Collaborate with cross-functional teams to ensure messaging aligns with business objectives
• Manage multiple projects simultaneously, prioritizing and coordinating against tight deadlines
• Maintain confidentiality and exercise sound judgment in handling sensitive matters
• Demonstrate flexibility to work outside of normal business hours as needed

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Communications, Marketing, Journalism, or related field
• Minimum 3 years of internal and corporate communications experience, including hands-on writing, editing, project management, and presentation building
• Demonstrated success developing executive-level messages and providing communications counsel to senior management
• Strong writing, editing, and proofreading skills, with the ability to communicate effectively at all levels
• Strong project management skills, with the ability to organize, prioritize, and coordinate multiple projects
• Self-motivated team player, able to manage multiple projects simultaneously
• High level of independence, energy, and integrity; demonstrates respect for diverse opinions and styles
• Ability to handle sensitive and confidential matters with sound judgment
• Interest in working in fast-paced, matrixed environments
• Must provide writing samples and complete a written test as part of the application process

Preferred Qualifications, Capabilities, and Skills

• Experience in technology or financial services
• Experience working in multinational organizations
• Commitment to accuracy and compliance
• Proven ability to drive process improvements
• Demonstrated leadership in employee engagement or communications strategy
• Familiarity with digital content creation and distribution platforms
• Expertise in Word, Excel, and PowerPoint; additional software skills (Adobe, Acrobat Professional, Photoshop, HTML)

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.