Program Assistant

Program Assistant

Endeavor Health Services is looking for a full-time Program Assistant to join our clinics throughout Western New York! Our clinics offer behavioral health services including psychiatry in the outpatient setting. The PROGRAM ASSISTANT functions as a member of the treatment team providing assistance to our psychiatric providers, nurses, and clinicians. This position is under the direct supervision of the Senior Program Assistant and Coordinator of Population Health.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages medication refill requests.
• Completes prior authorizations for psychiatric medications.
• Manages the scheduling of initial psychiatric and medication evaluations with providers.
• Record gathering and care coordination (written or telephonic) with referrals and other entities as required.
• Assist staff with documentation according to agency standards.
• Assist staff with people in crisis.
• Maintains cultural sensitivity and competence with respect to people and their families, as well as other employees and suppliers.
• Responsible for ensuring compliance with all agency policies, procedures and governmental regulations including, but not limited to HIPAA.

Qualifications:

• Associates or Bachelor's Degree (preferred) in Human Services or related field.
• Microsoft Office experience is required.
• Experience working with Cerner or similar behavioral health software preferred.
• Experience working with medical providers is preferred.

Endeavor Health Services is a private, not-for-profit corporation dedicated to the development of accessible and effective services, driven towards improving the emotional wellness and behavioral health of residents of Western New York, Rochester, and the surrounding communities. We offer competitive salaries and an array of employee benefits, including:

• Medical
• Dental
• Company Paid Vision and Life Insurance
• Company Paid Long Term Disability
• Supplemental Life and AD&D
• Supplemental Short Term Disability
• 401 (K) retirement savings plan with company contribution
• 10 paid holiday
• Generous paid vacation
• Paid sick time
• Employee Assistance Program

Salary $18.13 - $22.66 per hour depending on education and experience. Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.