Customer Service Coordinator II

Williams-Sonoma Inc. 
Now hiring! 
Customer Service Coordinator II - B2B Logistics 

Position Overview: 

The B2B Logistics Coordinator plays a key role in managing business client interactions, ensuring smooth logistics operations, and resolving service-related issues. This position requires strong organizational skills, adaptability, and problem-solving abilities. You will work in a fast-paced, dynamic environment where multitasking and attention to detail are essential. 

Key Responsibilities: 

• Customer Support & Coordination: Serve as the main point of contact for B2B clients, addressing service-related inquiries and providing logistics support. 

• Order & Shipment Tracking: Ensure timely and accurate tracking of shipments, collaborating with internal teams to resolve logistics challenges. 

• Process Documentation: Create and maintain playbooks, workflows, and best practices to optimize logistics operations. 

• Problem-Solving & Issue Resolution: Quickly identify and resolve service and supply chain issues, ensuring client satisfaction. 

• Cross-Department Collaboration: Work closely with logistics, operations, and customer service teams to enhance workflow efficiency. 

• Daily Reporting & Data Management: Maintain detailed records of customer interactions, shipment progress, and issue resolutions. 

What to Expect in a Typical Day: 

• Structured Routine with Variability: While many tasks follow a set process, unexpected challenges arise daily. 

• High-Paced Environment: Fast-moving logistics operations requiring real-time problem-solving. 

• Hands-On Work with Playbooks & Tracking: Heavy reliance on Excel, internal systems, and documentation to track shipments and manage tasks. 

• Collaboration & Independence: The role offers a balance of working autonomously and collaborating with other teams to improve efficiency. 
  

What Employees Liked About the Role: 

✔ Opportunity to work independently and take ownership of responsibilities. 
✔ Exposure to logistics operations, learning industry best practices. 
✔ Supportive managers who provide guidance and mentorship. 

Challenges & Considerations:

⚠ Unexpected duties & dynamic workflows: Responsibilities may shift based on operational needs. 
⚠ Fast-paced, high-pressure environment: Requires adaptability and problem-solving on the go. 
⚠ Role can be chaotic at times: Effective multitasking is essential. 

Ideal Candidate Profile: 

• Strong customer service and communication skills. 

• Experience in logistics, supply chain, or operations is preferred but not required. 

• Ability to manage multiple priorities in a dynamic work setting. 

• Proficiency in Excel and data management tools is a plus. 

• A problem-solver who thrives in fast-moving environments. 

PREFERRED QUALIFICATIONS: 

• Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams is a must. 

• Supply Chain Background 

• Not a “must” but would be helpful as these Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location.

• Multiple Software Systems 

• They don’t need to know our exact tools, but the experience of having to learn new systems and navigate them to find your answer. Not to mention, be accurate with their findings or question something that sparks doubt.

• Team environment but works independently. 

• We have good synergy, but the applicants experience in completing tasks as a group vs individual should be balanced. Knowing how to focus and prioritize tasks with potential distractions. 
  

What we have to offer: 

✨ Competitive pay starting at $16.50/hr 
✨ Recognition based incentives and bonuses
✨ PTO, Vacation, and Sick Pay benefits
✨ Medical, Dental, Vision, 401k and much more! 
✨ Employee discounts and perks (up to 40% off most productsand brands)