Technology Service Technician

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

The Machine Technology Service Technician exists to service complex machine technologies such as CAT Grade 2D/3D, Caterpillar Telematics (Visionlink/Productlink), Assist, Payload, E-Fence, CAT Detect Camera systems, CAT Command LOS (Line of Sight) & NLOS (Non Line of Sight), and MORE! The Machine Technology Service Technician is responsible for the commissioning of on-board technologies at point of sale of the machine and to service the machines technology as necessary thought out its life to maintain operational safety, accuracy, efficiency, and operator satisfaction of technology systems. As a Machine Technology Service Technician, you will be diagnosing, troubleshooting, and performing electrical and basic hydraulic repairs on customer's equipment in the field. Technicians furnish their own basic tools, can operate industry associated heavy equipment safely, and complete all assigned work in an accurate and timely manner.

• Inspect, diagnose, troubleshoot, and locate mechanical, electrical, and hydraulic deficiencies on heavy equipment and components. 
• Source and order parts as needed from internal Yancey parts department or external vendors.
• Proper use of diagnostic equipment and software.
• Perform the installation and commissioning of machine technology systems.
• Perform software updates and calibrations on machine technology systems.
• Escalate any unresolved issues in an effective and time efficient manner to the proper associates.
• Repair and/or replace all components related to machine 2D/3D machine control system, safety systems, operator control, assist features, CAT Command systems, and telematic systems.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Operate equipment and vehicles with possession of all necessary licenses and certificates.
• Perform all work in accordance with established quality standards and safety procedures.
• Maintain service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation (DOT).
• Must keep truck and equipment clean and presenting the best impression possible to the public.
• Perform machine inspections via CAT Inspect app

• Participate in required safety program, and work in a safe manner.
• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.
• Additional duties as assigned by manager.

• High school diploma or equivalent.
• Minimum of 3-years industry experience.  

• Knowledge of GPS machine control systems such as CAT Grade, Trimble, Topcon, and Leica.
• Basic knowledge of survey theories and equipment.
• Knowledge of complex hydraulics, electrical, computer and mechanical systems, test equipment used to diagnose and repair equipment and electronic components of machines.
• Ability to operate a variety of equipment safely to diagnose, calibrated, adjust, and repair malfunctions; follow oral and written instructions; read and understand operators and repair manuals; work cooperatively with others; work with minimal supervision and keep required records.
• Ability to read, analyzes, and interpret technical information- schematics, technical manuals, technical drawings, technical procedures, and governmental regulations
• Operate equipment and vehicles with possession of all necessary licenses and certificates.
• Skilled in ‘Basic’ computer applications including email and internet usage.
• The ability to communicate verbally and electronically over phone, text, email, and other communication software’s.
• Ability to read, analyzes, and communicate technical information.
• Ability to write service reports that effectively communicate required information in an understandable (clear and concise) and useable method.
• Ability to communicate effectively with customers and coworkers. Keep customers up to date using CAT Interact as the main method of communication.
• Work with a sense of urgency and organization.
• Ability to lift up-to 50 lbs. and occasionally higher amounts with assistant devices.
• Ability to work 40+ hours per week.
• Ability to work outside of normal working hours (Overtime, weekends, and night work might be required occasionally).
• Overnight travel might be required.

• Course work from accredited trade school, college or university with emphasis in mechanics, hydraulics, and automotive electronics is desirable.
• 3+ Years of Heavy Equipment Service/Support experience required.
• 1+ Years of Machine Control and Guidance experience, Trimble experience a plus.

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Competitive Compensation based on experience. 
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short- & Long-Term Disability
• Group Life Insurance

• Paid Holidays
• Paid Sick Leave 

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities