Client Manager

We are looking to expand our client facing team. You will be joining the market leader in front office systems as they continue to expand their service offerings.

• Manage a client base inclusive of the firm's largest and most complex strategic clients
• Contribute to client management team efforts outside of primary client management responsibilities (e.g. mentoring, recruiting, special projects, etc.)
• Contribute to market and client intelligence for the client management group and account teams
• Develop and utilize relationships with key business stakeholders at Customers to obtain visibility in client long term planning, plus facilitate discussion between the firm and Client Executive Management team.
• Is commercially aware and able to see the business strategy; has sufficient business and industry knowledge to present a vision of the industry's direction as it relates to the client and their business
• Makes sound decisions in difficult or ambiguous situations and defends positions despite the potential consequences
• Contribute to common client base topic and issue collaboration
• Assist Sales team to identify and foster revenue opportunities including additional application modules and services, training, or services
• Maintain frequent communication and collaboration with internal client account teams and business units
• Establish long-term, strategic objectives for each client and measure success against account plan goals
• Proactively assists clients with issue resolution, information requests, and interaction with other internal teams
• Maintain a regular cadence with clients, including onsite visits, project status calls, etc.
• Maintain awareness of market and industry trends and news relevant to the firm and client base
• Collaborate with account team to deliver important firm messages to client decision makers
• Exercises good judgement and decision making in internal and client interactions
• Maintains the accuracy of client information within the firm and capture meaningful information and client interactions into our internal CRM solution, SalesForce

• Minimum BA/BS degree ( Finance/Technology discipline preferable)
• Minimum of 8 years' experience within the Financial Services /Software industry
• Strong verbal and written communication skills including the ability to articulate issues, options and resolutions verbally and in writing.
• Demonstrated ability to foster strong relationships with senior managers (C-Level) in large and small corporations
• Ability to navigate within customer organizations to identify key decision makers, users and influencers
• Ability to assess client satisfaction and value proposition achieved with Charles River enterprise solution
• Prior Relationship/Client management background or acted in a similar capacity.
• Minimum of 5 years prior Relationship/Client management experience or equivalent at a financial services / software firm
• Proactive account management skills and a track record of balancing the demands of multiple client accounts.
• Ability to navigate within customer organizations to identify problems and solutions
• Able to differentiate and work at strategic and tactical levels simultaneously
• Able to multi-task and manage simultaneous priorities without close supervision
• Travel to customer sites 20% - 40% per calendar year
• Proven organizational skills with attention to detail.
• Self-motivated with the ability to operate independently and as a member of a team.
• Strong analytical and problem-solving skills.
• Flexibility with schedule and ability to work beyond regular business hours.