IT Specialist

Job Description AV has an opportunity for an IT Specialist supporting secure, mission‑critical computing environments and end users within closed‑network enclaves. This role is responsible for providing hands‑on technical support, system administration, infrastructure monitoring, and troubleshooting across Windows and Linux environments. The ideal candidate will have a strong customer‑service mindset, experience supporting enterprise systems, and a desire to continue expanding their technical expertise in systems administration, networking, virtualization, and automation. This position requires someone who is comfortable resolving time‑sensitive technical issues, researching solutions independently, and working within secure and compliance‑driven environments. Essential Functions Provide technical and system administration support for two closed-enclave environments, including infrastructure, users, and services. Monitor infrastructure and systems proactively to identify and address issues before service interruptions occur. Troubleshoot hardware, software, and system issues directly with end users in a hands‑on support environment. Support Windows and Linux operating systems across networked and standalone configurations. Assist with virtualization administration, including creation, migration, and backup of virtual machines within VMware vSphere environments. Support and maintain networking equipment and infrastructure while applying networking best practices. Implement and maintain configuration management processes and system documentation. Develop and maintain scripts to automate system administration tasks using tools such as Bash or Python. Ensure systems remain compliant with all applicable security policies, procedures, and operational requirements. Prepare and maintain technical documentation, user guidance materials, policies, and standard operating procedures. Assume primary ownership of technical support responsibilities for assigned enclaves within six months of hire. Provide onsite support coverage Monday through Friday during normal business hours. Required Education and Experience U.S. citizenship required. Ability to obtain and maintain a Secret security clearance or higher. Bachelor’s degree in Computer Science, Information Technology, or a related technical field; equivalent experience may be considered. Minimum of 2 years of experience in systems administration, network administration, or technical support roles supporting Windows, Linux, or MacOS environments. Experience troubleshooting hardware and software issues in a customer‑facing support environment. Working knowledge of virtualization technologies, preferably VMware vSphere. Basic understanding of networking concepts and network infrastructure. Experience creating scripts to automate administrative or operational tasks. Strong problem‑solving, research, and communication skills with the ability to work independently in time‑sensitive environments. Preferred Qualifications Experience supporting secure or classified environments. Familiarity with configuration management and compliance‑driven systems. Experience supporting both Windows and Linux enterprise environments. Prior experience working in a government or DoD environment. Additional Requirements TS/SCI clearance required. Must be willing to work on government contracts. Salary $74,500 - $105,525 Benefits Excellent benefits package including medical, dental, vision, 401(k) with company matching, 9/80 work schedule, and paid holiday shutdown. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. #J-18808-Ljbffr