Sales Associate

Sales Associate

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

Our family owns and operates two hardware stores in SE Michigan. We have a long history of serving the community in both locations. Providing outstanding customer service is always our primary goal. After all, helping our customers is the most important thing we do every day.

The two stores are located in Garden City and Monroe.

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Assist customers in finding and selecting the correct products to complete their projects.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Garden City Ace Hardware.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Possess a friendly outgoing demeanor; work well with customers as well as associates.

• Ensure all pages and calls are answered promptly, courteously and effectively.

• Forward any customer complaint that cannot be handled to a member of management.

• Possess/develop strong product knowledge and knowledge of store layout and location of products.

• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.

• Assist with receiving, checking in and stocking of merchandise throughout the store.

• Assist with maintaining back stock levels.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.

• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

• Assist with maintaining merchandise sets through the store.

• Provide assistance to Department Specialists, i.e. price changes, special orders.

• Ensure signage is current throughout the store.

• Communicate any Store Support Center issue to a Manager for follow up.

• Communicate any merchandising, cost control or sales idea to a Manager.

• Participate in store meetings.

• Be professional in appearance and actions.

• Perform all other duties as assigned.

Other Essential Requirements

• Good organizational skills.

• Basic computer skills are not essential but would be helpful.

Education/Training

High School or GED equivalent.

Experience

Formal retail experience preferred.

Physical Demands

Standing, walking, lifting (up to 60lbs) and climbing.

Click through and start your journey with us now!

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation