General Manager

General Manager at Chick-fil-A Lansing

At Chick-fil-A Lansing, we pride ourselves on providing remarkable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business.

The General Manager is responsible for overseeing all aspects of the restaurant's operations, ensuring exceptional guest experiences and maintaining high standards in a high-volume environment. This role requires strong leadership, a keen sense of operational management, and the ability to guide a large team toward success. The General Manager will work closely with the Operator and Executive Director Team to meet and exceed business goals, develop team members, and foster a positive culture aligned with Chick-fil-A's core principles.

Key Responsibilities:

Leadership & Team Development:

• Lead, coach, and inspire a team of Leaders and Team Members while cultivating a culture of excellence and teamwork.
• Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.
• Conduct regular performance evaluations and create action plans for employee growth and improvement.
• Foster clear communication and delegation within the management team to ensure operational success.

Operational Management:

• Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.
• Ensure smooth operation during peak times and non-peak times.
• Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.
• Maintain Chick-fil-A's standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and local health and safety regulations.
• Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruption

Guest Experience & Customer Service:

• Champion Chick-fil-A's commitment to "Second Mile Service," ensuring every guest receives personalized and exceptional care.
• Handle guest feedback and resolve issues promptly to ensure a positive guest experience.
• Continuously assess and improve the overall guest experience by analyzing feedback, trends, and service metrics.

Financial & Business Management:

• Manage the restaurant's financial performance, including sales, food costs, labor costs, and overall profitability.
• Analyze financial reports, set targets, and develop action plans to meet and exceed sales goals.
• Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.
• Ensure compliance with cash handling policies and accurate financial reporting.

Community Engagement & Brand Building:

• Actively participate in community outreach and events to build strong relationships with local organizations, schools, and residents.
• Partner with the marketing team to execute local promotions, initiatives, and events that reflect Chick-fil-A's community values.
• Serve as a brand ambassador by representing Chick-fil-A's mission and values in the Lansing and surrounding communities.

Qualifications:

• Minimum of 3-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.
• Strong understanding of restaurant operations, financial management (P&L), and labor optimization.
• Proven track record of leading large teams in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.
• Proficiency in Chick-fil-A's operational systems and standards (preferred but not required).
• Passion for customer service and community engagement.
• Result-oriented with a highly competitive spirit
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits:

• Competitive pay
• Health, dental, and vision insurance contributions
• 401k contributions
• Paid time off
• Scholarship Opportunities
• Employee meals
• Ongoing investment in leadership development

Requirements:

• Bachelor's Degree or Equivalent Experience
• Chick-fil-A Experience Preferred
• Availability Monday-Saturday (5am-11pm)
• Minimum of 5 years Restaurant Management Experience Required
• Customer Service Experience Required