SMI Case Manager

Are you doing what you love? We are!

Why? At our core, we are a resiliency-building company.

Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time. We value compassion, authenticity, innovation and respect seek to demonstrate these everyday with our teams and the people we serve.

As an innovative learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

If this resonates with you, then read on!

About our Case Manager Position

The Case Manager is responsible for the delivery of quality patient care to members via the coordination of a member's adult recovery team in securing and managing general medical and behavioral health services that aid in the member's recovery from mental illness and/or addiction.

What a Case Manager Does at Resilient Health:

• Participates in the assessment, evaluation and planning of patient care
• Develops individualized service plans for participants
• Provides community and home-based services to enhance and achieve treatment goals
• Develops, facilitates and coordinates meetings, staffing's, case conferences and other meetings as appropriate
• Provides referrals to outside providers and assists in securing a variety of social services, including, but not limited to, relapse prevention services, medical care, and general assistance
• Maintains a minimum number of documented client contact hours per week
• Maintains appropriate documentation (charting) and documents accurately and timely in accordance with agency and funding source requirements
• Communicates with the participant (or family member) to coordinate consent to care, releases and/or referrals for provider care which includes behavioral care, general medical care, community resources, educational, social, judicial and other state agencies
• Coordinates transportation of participants to and from appointments when appropriate
• Consults with treatment staff to coordinate effectiveness of services contained in the participant's individual service plans and make adjustments where needed
• Provides outreach and follow-up on crisis contacts and missed appointments
• Meets with service providers to review utilization and monitor member progress towards program goals
• Provides participant advocacy and education as needed, to ensure delivery of required services
• Develops transitional service plan (including discharge planning) with members, prior to reentry into the community

Requirements for this Position

• Behavioral Health Technician (BHT) required (must be 21 years old):
  • High School Diploma or equivalent and six months of full-time behavioral health work experience or internship or Peer Support Certification, or
  • Associates Degree and three months of full-time behavioral health experience or internship or Peer Support Certification, or
  • A BHT Certificate from an accredited college/university, or
  • Bachelor's Degree, or
  • Master's Degree
• Bilingual preferred
• Valid driver's license
• Valid CPR/First Aid certifications or ability to obtain within 30 days of hire
• Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
• Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements

Where You Will Be Working: 3271 E. Queen Creek Rd., Gilbert, AZ 85297

What This Position Pays: $20.39 - $22.62 per hour, depending on education and experience

Our Perks

• Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
• 14 paid holidays
• Excellent quarterly incentives
• 403(b) with company match
• Medical/Dental/Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Licensure reimbursement
• Employee Assistance Program
• Voluntary insurance for critical illness, accident and hospitalization
• Pet insurance

If all of this sounds like something you were born to do, then we would love to hear from you!

In an effort to support our participants by setting healthy examples, all Resilient Health campuses are smoke-free for employees.

Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodations for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief.