Associate Director - Patient Support Vendor Management
$80 - $85 per hourJMD Technologies Inc.
Title: Associate Director – Patient Support Vendor Management
Location: Greater Boston Area, MA (Hybrid 3 days onsite)
Employment Type: Contract
Status: Accepting Candidates
About the Role
We are seeking an experienced Associate Director to support Patient Support Operations and Vendor Management initiatives within a patient-focused healthcare environment. This role will lead vendor strategy, governance, performance management, and cross-functional collaboration to ensure high-quality service delivery, operational excellence, and an exceptional patient experience.
Key Responsibilities
- Lead strategic oversight and day-to-day management of patient support vendors and external service providers.
- Develop and maintain vendor governance frameworks , performance scorecards, business reviews, and escalation processes.
- Monitor and report on KPIs, SLAs, operational metrics , and vendor performance outcomes.
- Drive continuous improvement , operational efficiency, and corrective action plans to address performance gaps and risks.
- Partner with cross-functional stakeholders across Patient Services, Market Access, Compliance, Legal, Finance, and Operations.
- Lead vendor-related projects, program launches, process enhancements, and change management initiatives.
Qualifications
- Bachelor’s degree in Business, Healthcare Administration, Life Sciences, or a related field.
- 8+ years of experience in Vendor Management , Patient Services , Market Access , Specialty Pharmacy , Reimbursement Support , or related healthcare/pharmaceutical operations.
- Experience managing third-party vendors within a regulated healthcare or pharmaceutical environment.
- Strong knowledge of patient support programs , including hub services, reimbursement support, access services, and patient engagement models.
- Demonstrated experience developing and monitoring KPIs, SLAs, and vendor performance scorecards .
- Proven ability to lead cross-functional initiatives, manage multiple priorities, and drive operational excellence.
Compensation (MA Pay Transparency):
- Estimated hourly range: $80–$85/hr (W-2).
- Final rate within this range will be based on skills, experience, and interview results.
Vacancy posted 22 minutes ago
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