Problem Manager: RCA & ITIL Lead (ServiceNow)

Conduent is seeking an experienced Problem Manager to lead enterprise-wide Problem Management, RCA, and incident prevention initiatives across a complex technology environment. The role emphasizes ITIL Problem Management, incident management, and ServiceNow-based governance to reduce recurrence.

You will collaborate with infrastructure, cloud, network, and application teams to drive permanent corrective actions, deliver high‑quality RCA reports, and improve operational metrics such as MTTR and