Cashier Team Member (Front End Service) - Full Time

Provides support as a member of the Customer Service & E-Commerce team to assist customers during the check-out process, perform all cash register functions, bag groceries, and work at the customer service desk. Maintains attractive customer service displays and supports the Whole Foods Market Customer Service vision. All Whole Foods Market Retail jobs require providing courteous, friendly, and efficient service to customers and Team Members at all times in order to maintain a positive company image. All positions must be performed in accordance with team and store Standard Operating Procedures. Team Members must be prepared to perform the duties inherent in other Team Member job descriptions, including assigned shopper tasks within the Customer Service & E-Commerce Team. All positions must strive to support WFM core values and goals, promote national and company programs and initiatives, and adhere to health and safety regulations including Food Safety and regulatory duties in the department. Job Responsibilities Checks out customer groceries efficiently and accurately. Upholds government regulations concerning sale of alcoholic beverages and taxation. Follows proper check, ATM, and credit procedures. Uses proper tares procedures when ringing up scalable items. Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary. Follows all cash handling procedures – meeting and exceeding regional cashier variance policy. May assist with training of new Cashier and Cashier Assistant Team Members. Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time. Proactively participates in company programs as directed by leadership. Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings. Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. Maximizes sales potential through effective procedures for prepping, storing, rotating, stocking, and merchandising product. Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices. Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards. Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing. Immediately reports safety hazards and violations. Performs other duties as assigned by store or company leadership. US only – For those hired November 2024 and beyond, cashiers will be assigned shopper training to complete and may be assigned shopper tasks within the Customer Service Team. Job Skills Demonstrates patience in dealing with customers and Team Members. Maintains proficiency with the Cashier Code Book and PLUs. Strong basic math skills. Strong to excellent communication skills and willingness to work as part of a team. Ability to deliver information in a clear and respectful manner to fellow Team Members, customers, and vendors. Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members. Ability to follow directions and procedures; effective time management and organization skills. Passion for natural foods and the mission of Whole Foods Market. Strong work ethic and ability to work in a fast-paced environment with a sense of urgency. Understanding of and compliance with WFM quality goals. Strong attention to detail. Experience No prior retail experience required. Physical Requirements / Working Conditions Must be able to lift 50 pounds. In an 8-hour work day: standing/walking 6-8 hours. Hand use: single grasping, fine manipulation, pushing and pulling. Work requires bending, twisting, squatting and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures: less than 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit. Ability to work in a wet and cold environment. Additional information: Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. May require use of ladders. Note : The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any duties required at a lower level may be required at a higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. Promotion may depend on business need and qualification; completion of milestones or advanced degrees does not guarantee promotion. The wage range for this position is $17.00-$25.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits includes a store discount, paid time off, health & wellness support programs, and other Team Member perks. Eligibility is determined under the terms of the applicable Whole Benefits plan at hire and may vary by location, length of service, and job type. For benefit details, See details. New entry level Team Members who successfully complete their first 90 days and remain employed in an eligible role may be eligible for a base rate increase after the 90-day anniversary. Whole Foods Market is an equal opportunity employer. We hire and promote based on qualifications for the position and business needs. We encourage applicants to apply through our site. #J-18808-Ljbffr