Concierge and Trip Management Rep

Job Description

Job Description

Join the Jetvia Team

Jetvia has provided world class executive jet charter services for over 35 years, built on the pillars of safety, dependability, and transparency. We pride ourselves on delivering a refined travel experience that prioritizes the security and time of every guest.

We believe in supporting our team members first so they are empowered to provide exceptional service to our clients. We operate with an ownership mindset where accountability is the standard and egos are left at the door. If you are a professional who values a safety first foundation and thrives in a culture of mutual respect, we invite you to help us lead the next chapter of our history.

The Role

Jetvia is seeking an experienced Trip Support Scheduler and Concierge to support our private flight clients and members. This role is ideal for someone who has strong aviation knowledge, communicates with clarity and professionalism, and takes pride in creating seamless, personalized travel experiences for discerning travelers.

What You'll Do

Trip Coordination and Scheduling

• Coordinate and schedule private aviation trips in collaboration with Dispatch and Operations teams
• Manage end-to-end trip logistics including catering, ground transportation, and aircraft positioning
• Create and deliver detailed passenger itineraries and trip briefs; identify potential issues with weather, airport conditions, and NOTAMs for future flights and provide solutions for a successful mission
• Assist in optimizing the aircraft schedule to reduce repositioning costs

Client Communication and Service

• Communicate accurate, timely trip details to clients and internal teams; address problems and solutions in a calm and professional manner
• Proactively monitor flights pre-trip, during, and post-trip to ensure seamless execution and resolve issues in real time
• Support onboarding of new clients and members, delivering a high-touch, concierge-level experience
• Provide in-person client support pre-flight when available
• Assist with account support including client retention, relationship management, and member experience
• Represent Jetvia at events and support brand initiatives including social media
• Maintain strict confidentiality of all client and operational information

Financial and Operational Accuracy

• Prepare and review flight cost estimates and trip details; adjust invoices as necessary once a trip is complete and advise clients in a timely manner
• Ensure all standard operating procedures and checklists are performed accurately; identify any processes that may require improvement

Education, Certifications, and Experience

Required

• High school diploma or GED
• Strong written and verbal communication skills
• Highly organized with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced, time-sensitive environment
• Experience coordinating across teams including sales, operations, and client services
• Proficiency in Microsoft Office; ability to learn aviation scheduling platforms such as JetInsight
• Ability to work varying hours including evenings, weekends, and rotating holidays

Preferred

• Bachelor's degree in Aviation, Business, or a related field
• Experience in private aviation, private jet charter, luxury travel, or hospitality
• Background in dispatch, operations, logistics, or trip coordination
• Knowledge of FAA regulations or private flight operations

How Jetvia Supports You

Jetvia recognizes our team members as our greatest asset. We offer a foundation of efficiency and professionalism with a comprehensive benefits package designed to support your career and well-being.

• Compensation and 401(k): We pay salaries competitive to the geographies where our employees are based. We offer a 401(k) safe harbor match: dollar for dollar up to 3% of pay, and 50 cents on the dollar for the next 2%. Employees are eligible to enroll on the first of any month and are immediately 100% vested in all matching contributions
• Medical Coverage: Three plan options including a 100% employer paid High Deductible Health Plan (HDHP) as well as 85% employer paid PPO plan and Texas-based HMO plans
• Additional Benefits Offerings: Dental, Vision, and Life insurance are included in our complete insurance package
• Time Off: Time off to support work life balance

ATI Jet, Inc. is an equal opportunity employer and reviews applicants without regard to race, color, religion, sex, age, national origin, handicapped, or veteran's status.

Employment with ATI Jet Inc. is contingent upon pre-employment drug testing, background checks and post-offer, job-related physicals (when applicable). Employment will be conditioned upon a negative result of this test. If the applicant tests positive for illegal drugs, the offer of employment will be withdrawn.