Billing Liaison

Benefits:

Life Insurance

401(k)

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Position Summary

The Billing Liaison serves as the primary bridge between patients, sites, physicians, coworkers, and vendors. This role ensures accurate communication regarding charges, insurance coverage, claims status, and patient financial responsibility while supporting timely reimbursement and billing compliance. The Billing Liaison plays a key role in improving patient satisfaction and minimizing billing-related issues.

Key Responsibilities

Patient Financial Communication

Act as the primary point of contact for patient billing inquiries, insurance questions, and payment concerns.

Explain charges, statements, insurance benefits, deductibles, copays, and coinsurance in a clear and compassionate manner.

Assist patients with payment plans, financial assistance applications, and balance resolution.

Insurance & Claims Coordination

Liaise between billing vendor, providers, and insurance companies to resolve claim issues and denials.

Follow up on unpaid or underpaid claims and communicate status updates to patients and staff.

Verify insurance coverage as needed and identify potential billing discrepancies.

Internal Collaboration

Work closely with front desk, clinical teams, and vendor to ensure accurate documentation and charge capture.

Communicate coding or documentation concerns to appropriate staff for correction.

Support practice initiatives to improve revenue cycle efficiency and patient understanding.

Billing Accuracy & Compliance

Review patient accounts for accuracy, identifying errors, missing information, or compliance concerns.

Ensure adherence to HIPAA, payer policies, and internal billing procedures.

Maintain detailed and accurate notes within the practice management system.

Administrative Support

Document all patient and payer interactions clearly and professionally.

Assist with reporting, audits, or special billing projects as assigned.

Support training of staff on billing-related workflows and patient communication standards.

Qualifications

Required

High school diploma or GED

2+ years of experience in medical billing, revenue cycle, patient accounts, or healthcare administration

Working knowledge of insurance plans (commercial, Medicare, Medicaid)

Strong customer service and communication skills

Proficiency with electronic medical records (EMR) and practice management systems

Preferred

Associate’s degree in healthcare administration, business, or related field

Experience with insurance appeals and denial resolution

Specialty practice experience in Radiology

Skills & Competencies

Excellent verbal and written communication

Strong problem-solving and conflict-resolution skills

High attention to detail and confidentiality

Ability to explain complex billing information in simple terms

Time management and multitasking in a fast-paced environment

Professional, empathetic, and patient-centered approach

Performance Measures

Patient satisfaction related to billing interactions

Timeliness of claim follow-ups and issue resolution

Accuracy of account documentation

Reduction in billing complaints and escalations

Required Skills and Abilities

· Ability to demonstrate a working knowledge of excellent customer service practices.

· Ability to demonstrate a working knowledge of PC-based computer systems, to include Microsoft Word, HRIS, and patient/billing software in the office.

· Must possess excellent communication skills, both verbal and written.

· Ability to work independently and as part of a team, and effectively under pressure to meet deadlines.

· Must be able to work a hybrid schedule: some time in the office will be required.

Working Conditions

Office-based medical practice environment

Sit, walk, and stand for various lengths of time.

Continuous typing and computer screen viewing.

Lifting up to 25 lbs.

May be exposed to stressful situations.

Frequent interaction with patients, providers, and insurance representatives

Prolonged periods of sitting and computer use

Flexible work from home options available.