Patient Service Rep / Medical Assistant ( Part-Time )

Medical Assistant / Patient Services Representative

The Medical Assistant/Patient Services Representative performs a combination of MA and PSR duties to support patient care and clinic operations. This role assists providers with patient care while also managing front desk responsibilities such as patient registration, scheduling, and payment processing.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Patient Care & Clinical Duties

• Assist providers with routine examinations and procedures, including administering injections, medications, vaccinations, and performing blood draws as directed.
• Document all patient interactions, procedures, and communications in the medical record.
• Take and record vital signs and assist with patient intake.
• Provide patient education and support as directed by the provider.
• Assist patients with basic self-management goals and provide information on community resources.
• Communicate lab results and provider instructions to patients as directed.
• Serve as a liaison between patients, providers, and pharmacies regarding prescriptions and follow-ups.
• Support care coordination, including follow-up from hospital or specialty visits.

Front Office / PSR Duties

• Register patients and complete check-in and check-out processes accurately and efficiently.
• Schedule appointments and manage patient flow throughout the clinic.
• Collect co-payments and process payments (cash, check, credit card) while providing receipts.
• Assist patients with insurance questions and payment options, including sliding scale and assistance programs.
• Answer phones, route messages, and assist with general patient inquiries.
• Communicate wait times and delays to patients and coordinate with clinical staff.

Operations

• Prepare and clean exam rooms and ensure proper sterilization of equipment.
• Maintain inventory and request supplies as needed.
• Handle and dispose of hazardous materials in accordance with OSHA guidelines.
• Prepare daily reports, balance cash collections, and assist with deposits.
• Verify patient accounts and outstanding balances prior to appointments.
• Participate in team meetings, huddles, and quality improvement initiatives.
• Assist with patient outreach, reminders, and follow-up communications.
• Maintain a clean and welcoming front office and lobby environment.

No direct reports.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or equivalent and graduation from an accredited program for Medical Assistants. MA Registration or Certification required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

CPR certification required. Certified or Registered Medical Assistant required.

Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Skill in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric patients and patients in lower socio-economic sectors of the community.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.