Administrative Assistant, Guest Relations

Job Description

Job Description

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care – regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff’s needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Overview: Administrative Assistant

These full-time positions are available immediately on Heritage's team of dedicated support staff. The work environment requires flexibility and the ability to be proficient in a wide array of duties. We are looking for proactive, goal-oriented candidates who are curious and inquisitive – cannot accept “routine” – able to work independently in a fast-paced support services environment – critical thinkers – look past the obvious for unique solutions - will listen actively to all challenges before recommending solutions – minimize barriers when implementing initiatives. These positions require creativity, perceptual objectivity, a strong base work ethic, flexibility, a commitment to excellence, dependability, and a willingness to continually learn and grow.

Positions are available in different areas of the organization, including reception, billing, and scheduling.

Core Responsibilities Include:

• Data entry
• Customer relations – both in person and telephonically
• Detailed analysis of data to ensure accurate billing of services occurs
• Scheduling of appointments
• Routine correspondence as required

Knowledge, Skills and Abilities:

• Computer proficiency in Microsoft software (Word, Excel, and Outlook)
• Proven excellence in customer service to both internal and external customers
• Good written and verbal communication skills
• Solid organizational skills
• Ability to manage workloads within allotted timeframes
• Ability to relate to a wide variety of customers, many who are experiencing a mental health or substance use disorder
• Attention to detail
• Unquestionable personal and professional integrity

Education and Experience:

• High school diploma or equivalent
• Minimum 21 years of age
• A valid Illinois Driver's license, reliable means of transportation, and proof of current automobile insurance are required.

Salary Range: $37,440 to $60,320 per year ($18.00 to $29.00 per hour) dependent on education, experience and position

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid )
3. Paid holidays - 9 in 2025
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit