Retail Sales Associate

Retail Sales Associate

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Job Description

General Function: The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Major Duties And Responsibilities

Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable. Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required. Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers. Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication. Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products. Assist with minor adjustments and repairs. Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas. Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services. Understands and adheres to all brand policies and procedures. Perform other miscellaneous duties as assigned by management.

Basic Qualifications

High school diploma or equivalent. 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Must be punctual and reliable. Timeliness and dependability are essential. Ability to work flexible hours, including evenings, weekends, and holidays. Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment. Demonstrated ability to achieve sales targets and exceed customer expectations. A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback. Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease. Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

Experience operating a POS system. Luxury sales or eyewear industry experience.