Product Architecture Lead-Payments-Executive Director

Job Description

Boldly, lead architecture for Merchant Services (MS) Platform—build scalable, reliable solutions, align teams, and improve customer experiences in a dynamic role.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

As a Product Architecture Lead in the MS Platform Product organization, you will drive the architectural strategy and design for our platform, ensuring alignment with business goals and customer needs. You will partner with product, engineering, and business teams to deliver robust, scalable solutions that support growth and innovation. You will foster a culture of collaboration, challenge traditional approaches, and mentor others to achieve excellence in product architecture.

Job responsibilities

• Lead the architectural vision, strategy, and roadmap for the MS Platform Product.
• Oversee the design and development of platform features, ensuring scalability, reliability, and reusability.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Guide the product team in best practices for architectural design, prototyping, and solution generation.
• Monitor industry trends and conduct competitive analysis to identify opportunities for platform differentiation.
• Manage architectural risks and ensure compliance with regulatory and security standards.
• Drive continuous improvement in platform architecture, processes, and methodologies.
• Mentor and coach team members on architectural principles and product delivery.
• Own platform performance and invest in enhancements to achieve business objectives.
• Advocate for customer-centric design and innovation throughout the product lifecycle.
• Communicate architectural decisions and rationale to stakeholders across the organization.

Required qualifications, capabilities, and skills

• 8 years of experience delivering product architectures, technology applications, or projects.
• Extensive knowledge of product development life cycle, technical design, and data analytics; Extensive experience and knowledge of creating Platform as a Service (PaaS) platform solutions.
• Proven ability to influence adoption of architectural best practices, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change and managing stakeholders across multiple functions; Strong expertise in platform architecture, cloud technologies, and scalable systems.
• Excellent communication and collaboration skills.
• Demonstrated commitment to continuous learning and innovation.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Recognized thought leader in product architecture or platform product/engineering; Experience with MS Platform Product or similar enterprise platforms.
• Experience mentoring and developing high-performing teams; Familiarity with agile methodologies and product management practices.
• Experience with using AI for both efficiency gains in product development and end product usage; Strong analytical and problem-solving skills.
• Track record of delivering innovative, customer-centric solutions.

Preferred qualifications, capabilities, and skills

• Recognized thought leader in product architecture or platform product/engineering.
• Experience with MS Platform Product or similar enterprise platforms.
• Experience mentoring and developing high-performing teams.
• Familiarity with agile methodologies and product management practices.
• Experience with using AI for both efficiency gains in product development and end product usage 
• Strong analytical and problem-solving skills.
• Track record of delivering innovative, customer-centric solutions.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.