Guest Services Supervisor

Hourly Rate: $33.33

Hourly Wage: $33.33

JOB SUMMARY


Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.


BENEFITS AND PERKS

• Free on-site employee parking
• Complimentary breakroom amenities, coffee & tea
• Discounts to onsite food outlets
• Company branded attire for outdoor associates
• Monthly & quarterly team celebrations and awards
• Discounted theme park tickets
• Local restaurant discounts
• Community service opportunities

CORE WORK ACTIVITIES

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards. Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Receives and manages employee call-outs and contacts team members to secure shift coverage as needed.
• Provides operational support by covering shifts when necessary and working collaboratively with the Front Office Manager to address staffing needs.
• Assists with Front Desk and Reservations coverage as needed to maintain service levels and operational efficiency.
• Perform other reasonable job duties as requested by Supervisors.

#imvwro

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.