Learning & Development Specialist

Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance Tuition Reimbursement Paid Personal Leave and Paid Holidays 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) Essential Job Functions: Assists inplanning, coordinating, and facilitating the monthly New EmployeeOrientation/Annual Trainings. Scheduletrainings at the various SMA locations to accommodate staff. Ensurequality internal and external customer care and service. Providetraining to clinical, administrative and supervisory personnel as neededon specific training projects. Conducttraining as appropriate. Workwith Training Manager to develop new training programs or modify andimprove existing trainings. Trainsupervisors in techniques and skills for training and dealing withstaff. Entertraining data within SMA Healthcare's learning systems. Keepsupervisor apprised of any recurring issues with training facilitationand suggest ways to increase accuracy of information and efficacy ofcourses. Attendand participate in meetings as requested by supervisor. Select or develop teaching aids such astraining handbooks, demonstration models, multimedia visual aids,computer tutorials, and reference works. Provide technical assistance to clinical,administrative and supervisory personnel as needed on specific trainingprojects. Assist Training Manager with maintaining acomprehensive training plan and master schedule for agency. Provide evaluations of training activitiesand develop appropriate documentation and reporting mechanisms in orderto measure effectiveness of trainings provided to and by agency staff. Ensures that information on agency andoutside training opportunities is made available to agency staff. Interactsprofessionally with all levels of agency personnel and the community. Performs miscellaneous job-related duties asassigned. Qualification Requirements: To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions. Minimum Education and/or Experience: Bachelors' Degreein a relevant field and a minimum of one (1) year training experience, ispreferred, however, any combination of education and experience may besubstituted for the required degree and experience. Must have the following certifications orhave completed within 6 months of hire:Certified Instructor in:CPR/First Aid, The Mandt System all levels. Additional certifications may be requireddepending on funder requirements. Knowledge/Skills/andAbilities: Coordinate and facilitate new team member orientation and other agency-wide training programs. Deliver engaging instructor-led, virtual and hands-on training for clinical, administrative, supervisory and support team members. Adapt instructional methods to accommodate diverse learning styles and operational needs. Serve as an instructor for Basic Life Support (BLS), The Mandt System, and other required certifications as assigned. Maintain a professional, engaging learning environment that promotes participation and knowledge retention. Support implementation of new programs, workflows, technology, policies and organizational initiatives through effective training. Support the maintenance of accurate training records within learning management system. Assist with internal and external audits related to team member education and training records. Maintain effective working relationships with internal and external team members and leaders. Recommend improvements to increase learner engagement, knowledge, retention and overall effectiveness. Perform other duties as assigned. Team Contributions As a team member at SMA, you are expected to: Support team goals and priorities Collaborate effectively with others Communicate clearly and respectfully Take initiative and solve problems Provide excellent service and support Model SMA's values and culture Qualifications To perform this position successfully, an individual must be able to perform each function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Education High school diploma or GED required. Bachelor's degree in Education, Organizational Development, Human Resources, Healthcare Administration, Behavioral Health, or a related field preferred. Experience Minimum of one (1) year of experience delivering adult education, team member development, healthcare training, or organizational learning preferred. Equivalent combinations of education, experience, and demonstrated training expertise may be considered. Licensure/Certification Must obtain the following certifications within six (6) months of hire unless already certified: Basic Life Support (BLS) Instructor The Mandt System Instructor Additional instructor certifications as required by SMA Healthcare or funding sources Skills Knowledge of adult learning principles and effective training techniques. Strong facilitation and public speaking skills with the ability to engage diverse audiences. Excellent written, verbal, and interpersonal communication skills. Ability to present complex information in a clear and understandable manner. Proficiency with Microsoft Office applications and learning management systems. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong organizational and time management skills. Ability to establish positive working relationships with team members at all organizational levels. Demonstrated customer service orientation and professionalism. Ability to maintain confidentiality and exercise sound judgment. Valid Florida driver's license with an acceptable driving record. Proof of automobile insurance when operating a personal vehicle for SMA business. Successful completion of required Level II background screening. Completion of all required SMA onboarding and annual mandatory training. Ability to travel throughout SMA Healthcare's service area as needed. Physical Demands and Work Environment This position requires the ability to sit, stand, walk, bend, reach, and travel between SMA Healthcare locations throughout the service area. The Training Specialist must be able to lift and transport training materials and equipment weighing up to 20 pounds. Frequent computer use, classroom facilitation, audiovisual equipment operation, and interaction with team members in office and clinical environments are required. Occasional evening or weekend work may be necessary to meet organizational training needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description is intended to describe the general nature and level of work performed by team members assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Responsibilities and requirements may be modified as business needs evolve. #J-18808-Ljbffr