Cyber Security Analyst

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities

• Deliver consultative cybersecurity guidance to business stakeholders, interpreting information security requirements and applying them to unique branch and advisor use cases.

• Manage and maintain ServiceNow consultation and security-related request tickets, including scheduling, conducting sessions, and documenting outcomes.

• Serve as a first-line escalation point for cybersecurity inquiries, coordinating with IT subject matter experts to resolve complex or exception-based scenarios.

• Support security program operations, including Remote Health Check (RHC) activities, by facilitating scan reviews, remediation discussions, and branch engagement.

• Maintain and enhance internal documentation, knowledge articles, and program materials to ensure consistency, accuracy, and scalability of services.

• Monitor shared cybersecurity mailboxes and intake channels, providing timely responses and ensuring proper routing and follow-up.

• Identify emerging risks, trends, and recurring issues through consultation data and feedback, contributing to continuous improvement of security processes and guidance.

Skills

• Ability to interpret and translate complex information security requirements into clear, business-friendly guidance tailored to specific operational environments.

• Strong analytical skills to assess risk scenarios, evaluate data from multiple sources, and provide informed recommendations

• Experience managing and resolving tickets within ServiceNow or similar workflow platforms, including documentation and lifecycle tracking.

• Proficiency in coordinating cross-functional efforts with technical and non-technical stakeholders to resolve issues and drive outcomes.

• Working knowledge of cybersecurity principles, risk management practices, and compliance requirements within a regulated environment.

• Ability to diagnose issues, identify root causes, and apply structured problem-solving approaches to support remediation.

• Strong communication and relationship management skills, with the ability to build trust and provide effective advisory support to business users.