Business Development / Account Manager

Job Title: Account Manager - IT Services Location: Dallas, TX Job Type: Full-Time Job Summary Key Responsibilities Build, maintain, and strengthen long-term relationships with clients across multiple industries. Serve as the primary point of contact for assigned customer accounts. Identify new business opportunities within existing accounts through cross-selling and upselling IT services. Understand client business objectives and recommend appropriate IT staffing and technology solutions. Collaborate with recruiters, delivery managers, and technical teams to ensure timely and successful project execution. Manage the complete account lifecycle, including contract renewals, pricing discussions, and service delivery. Conduct regular business reviews with clients to ensure satisfaction and identify areas for improvement. Coordinate with leadership to develop account growth strategies and achieve revenue targets. Track account performance, pipeline, forecasts, and customer interactions using CRM tools. Resolve client concerns promptly while maintaining a high level of customer satisfaction. Stay informed about industry trends, emerging technologies, and competitive offerings. Required Qualifications Bachelor's degree in Business, Marketing, Information Technology, or a related field. 5+ years of experience in Account Management, Client Management, Business Development, or IT Sales. Experience working with IT Staffing, IT Consulting, Managed Services, or Digital Transformation services. Strong understanding of the IT services industry and technology solutions. Excellent communication, negotiation, and relationship-building skills. Proven ability to manage multiple client accounts simultaneously. Experience using CRM platforms such as Salesforce, HubSpot, Dynamics 365, or similar. Strong presentation and stakeholder management skills. Ability to work independently in a fast-paced environment. Preferred Qualifications Experience working with enterprise clients and Fortune 500 organizations. Knowledge of cloud technologies (AWS, Azure, GCP), AI, Data Analytics, ERP, CRM, or Software Development services. Experience managing offshore/onshore delivery models. Existing network of clients within the IT services industry is a plus. ACI Infotech