Senior Professional Services Engagement Specialist

Role Description

The Sr Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resiliency offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.

What you’ll do:

• Customer Engagement & Delivery
  • Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program.
  • Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria.
  • Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity.
  • Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams.
  • Identify and support follow-up opportunities with Sales and Customer Success.
  • Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one.
  • Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle.
  • Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery.
  • Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports.
  • Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment.
  • Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans.
• Program Execution
  • Manage multi-workstream engagements including planning, milestones, and dependencies.
  • Drive proactive RAID management.
  • Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health.
  • Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes.
  • Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership.
  • Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements.
• Cross-Functional Delivery
  • Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success.
  • Contribute to delivery playbooks and methodologies.
  • Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements.
  • Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services.
• Stakeholder & Change Management
  • Build strong stakeholder relationships across customers and internal teams.
  • Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes.
  • Drive alignment and accountability for delivery outcomes.
  • Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging.
  • Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication.
  • Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout.
• Team & Operational Excellence
  • Mentor junior team members and share best practices.
  • Support standardization of delivery processes.
  • Travel 20–30% as required.

Qualifications

• 8+ years of IT experience; including 5 years or more of Technical Program Management.

Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
• Medical, dental, and vision coverage starting on your first day.
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program.
• 401(k) retirement plan with company matching contributions.
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.
• AirVet: 24/7 virtual veterinary care at no cost.
• Legal services, identity protection, and supplemental health insurance options.
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.