Enterprise Technical Implementation Specialist

Job Title: Enterprise Technical Implementation Specialist Job ID: 87378 Location: New York, New York Overview: As part of the Enterprise Onboarding Team, the Enterprise Technical Implementation Specialists work with customers in executing the technical onboarding of services. The Enterprise Technical Implementation Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Technical Implementation Specialists are trusted client advisors helping ensure that the solutions meet each customer's unique requirements while setting up services correctly and smoothly. This team is available 24×7 for working with customers globally. The primary function of the Enterprise Technical Implementation Specialists is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer's implementation. Working collaboratively as part of the Enterprise Onboarding Team, the Technical Implementation Specialists will assist in mentoring internal resources and championing Provisioning's requirements throughout the development cycle of product releases. What you will be doing:

• Responsible for the setup and implementation of the product suite, including third-party services.
• Provide world-class service in the deployment of services and resolving customer enquiries.
• Build strong relationships with customers, partners, and internal teams.
• Ensure client project deadlines are met in an efficient and professional manner.
• Work with clients to determine required workflows and implement solutions leveraging best practices.
• Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations.
• Complete implementations for clients with an unlimited number of users and highest complexity.
• Validate data and message flow meets compliance requirements.
• Ensure errors or omissions in Provisioning documentation or wiki articles are addressed.
• Perform peer reviews of new service implementations.
• Manage high-profile client setups independently while providing guidance to Project Managers and Business Development.
• Establish connectivity to, and appropriate archiving from, mixed multi-clustered email server environments.
• Set up archiving for services requiring software deployed in customer environments.
• Configure SAML authentication and Single Sign-On integration, as well as Directory Sync Services for enterprise customers.
• Manage multi-tenant setups with a variety of technical and non-technical contacts.
• Attend Sprint demos to champion client and implementation interests to Product.
• Review standard release and emergency fix deployment plans and communicate any perceived risks.
• Ensure product updates are cascaded into the team's knowledge base and client-facing documentation.

What you must have:

• Post-secondary education (minimum of an undergraduate degree is preferred).
• 5+ years of technical, enterprise systems administration experience.
• Minimum 2 years of SaaS implementation experience, including a customer-facing role.
• Adaptability to working with multiple teams on projects with varying levels of flexibility.
• Ability to understand both technical and business requirements and accurately capture technical notes.
• Proven ability to work effectively with groups at different levels of technical and process experience.
• Strong written, verbal, and interpersonal communication skills, with excellent phone and email etiquette.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project, and Visio).
• Strong analytical and problem-solving skills with high attention to detail.
• Strong understanding of domains, networking principles, message flow, email protocols, and DNS.
• Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO).
• Experience with Microsoft Exchange, Office 365, Google Workspace, and/or Domino Server, particularly around journaling.
• Proficiency with Windows Server/workstations and command-line interface.
• Cisco IronPort experience (disclaimer engines and egress filtering) is an asset.
• Experience creating Excel macros, scripts for automation, and SQL scripts is preferred.
• Basic scripting (PowerShell, Perl, VBScript, etc.) and certifications (MCSE, MCITP, CCNA, PMP) are desirable.

Other Information: Working conditions

• Enterprise Technical Implementation Specialists coverage is needed 24×7 leveraging a follow-the-sun model. Specialists are required to work standard professional workdays, with weekend and off-hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations.

Salary/Rate Range: $90,000 - $150,000 USD Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

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