Police Communications Operator

Police Services Representative

Join our team! If you enjoy helping people and serving your community, the Services Division of the Urbana Police Department has an excellent opportunity to serve as a Police Services Representative (PSR). The successful candidate will have outstanding communication skills, the ability to multi-task, and an eye for detail, as well as strong skills with typing, spelling, and the use of proper grammar.

This position involves extensive public contact in stressful situations, requiring excellent interpersonal and communication skills. PSRs are responsible for maintaining the department's record system and information management system and serving as the primary contact point for public access to the department. PSRs cover the front desk in shifts from 7 a.m. to 11 p.m., seven days a week, 365 days a year. Shifts are either four ten-hour days or five eight-hour days and will include working either Friday and Saturday or Sunday and Monday each week. Applicants must have the ability to work all shifts including evenings, weekends, and holidays, as well as overtime as needed.

The ideal candidate:

• Actively listens and responds with empathy, especially when dealing with sensitive or emotionally charged situations
• Maintains professionalism and focus even amid frequent interruptions or shifting demands
• Consistently adheres to schedules, timelines, and work plans
• Consistently adheres to rules, policies, and ethical standards even when no one is watching

Required qualifications:

• Knowledge and abilities typically acquired through graduation from high school plus two years of related work experience, or
• Completion of an associate degree and one year of related experience.
• Related experience is considered work in a setting with frequent interaction with customers or the public, preferably in an office-type setting; Must successfully complete L.E.A.D.S. certification within one year of employment. Training will be provided.
• Excellent written and verbal communication skills
• Organized, self-motivated, and able to work independently and as part of a team
• Excellent critical thinking, conflict resolution, and time management skills
• Able to handle sensitive and confidential information with professionalism and tact

Preferred attributes:

• Law Enforcement Agencies Data System (L.E.A.D.S.) certification
• Experience working in a high-volume customer service setting, preferably dispatch.

For a complete list of duties and qualifications, please refer to the job description.

The City of Urbana, founded in 1833 and the county seat of Champaign County, is a home-rule municipality situated in east central Illinois, approximately 135 miles south of Chicago and 45 miles west of the Indiana border. The University of Illinois at Urbana-Champaign, the state's flagship university, is located in both Urbana and Urbana's twin city of Champaign. Urbana's population is estimated at 38,336 and 11.9 square miles are within the City boundaries. The City is led by Mayor DeShawn Williams and operates under the mayor-aldermanic form of government. On average, Urbana employs 260 full-time personnel.

The City of Urbana welcomes diversity! We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset. EOE.