Leasing Manager - Encore

Job Description

Job Description

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

If you are passionate about helping others and knowledgeable of multifamily residential real estate, we have the right opportunity for you! At Sherman, we pride ourselves on hiring resident-focused and skilled property management talent who strive to lead community operations. We believe we can offer a challenging, fast-paced and rewarding experience that is unique to supporting our mission, vision, and values.

Where will this role work?

This role will serve our luxury property Encore in Downtown Minneapolis (123 units)!

Core Business hours:

This is a full-time position. Ideal schedule is Tuesday - Saturday; Tue-Fri 8:30 am - 5 pm, Sat 10 am - 4 pm.

ESSENTIAL FUNCTIONS

• Ensure customer needs are met; provide directions, suggestions for restaurants, post on active building local events occurring.
• Assist with welcome packet creation / move-in gift tailored to site marketing and branding.
• Lead resident event coordination, planning and execution.
• Patrol and manage property esthetics both interior and exterior.
• Attend networking relevant function opportunities.
• Assist with resident retention program development.
• Promote active resident engagement within the assigned community.
• Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
• Works on the last day and first day of each month until responsibilities completed; some overtime may be required.
• Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
• Makes appointments, shows apartments, screens applicants, and verifies applications for completion.
• Assists applicants with the application process by explaining all applicable forms. Ensures applications are accurate and complete.
• Contacts and offers units to approved applicants.
• Schedules and conducts orientation for all new move-ins. Updates turnover information on a daily basis to include gathering of move-out and move-in times.
• Shops comparable projects in the market place monthly.
• Develops community contacts to maximize the general awareness of the housing community and its advantages.
• Contact and offer units to current residents for approved unit transfers. Prepare all required transfer paperwork and complete transfers with residents.
• Updates all applicable referral agencies.
• Inputs all traffic and applications in the property management system regularly.
• Other tasks & duties as assigned based on business need.

REQUIRED SKILLS AND EXPERIENCE

• Experience within residential real estate; or an equivalent number of years of education and real estate management experience.
• Additional education in real estate, sales and/or business management is preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• As applicable, advanced knowledge of Affordable Housing Programs (HUD Programs).
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)