Sr Customer Solutions Manager, Global Financial Services, GFS - CSM

Senior Customer Solutions Manager (CSM)We're looking for someone who gets fired up about turning bold customer visions into real, lasting impact through innovation. Someone who can earn the trust of business executives and roll up their sleeves with customer teams to get things done. A savvy problem solver who loves untangling complex challenges, finding creative solutions, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way. If you're energized by big challenges, motivated by impact, and ready to shape the future of financial services — we would love to meet you.Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Global Financial Services team to work with one or more of our largest financial services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey.Key job responsibilities include being a trusted advisor to one or more of AWS's largest financial services customers, guiding them through their cloud transformation journey across three pillars: Value Realization, Enablement, and Governance.A day in the life will involve direct customer engagement, partner collaboration, and internal orchestration across AWS teams. You might define strategic opportunities tied to large-scale migrations, AI/GenAI, data & analytics, digital innovation, or product modernization. You'll drive detailed business and technical discussions with stakeholders at every level, navigate risks and roadblocks using acceleration frameworks to keep programs on track, coach customers through their cloud journey, and advocate for their needs with AWS leadership, product, and engineering teams.About the team, Global Financial Services CSMs are trusted advisors who bring experience, industry insight, and genuine care for customers. Our culture is built on customer influence, excellence, agility, growth, and data-driven decisions.Diverse experiences are valued at AWS. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.Basic Qualifications- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience- Bachelor's degree in science, technology, engineering, math, business or equivalent- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teamsPreferred Qualifications- PMP certification, or SCRUM/Agile, SAFe certification- Experience implementing cloud services including migrations and modernization projects or similarAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at