Retail General Manager

Retail General Manager

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal!

Lead a Mission-Driven Retail Store With Purpose and Impact.

Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of a retail store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals all while supporting our mission of Transforming Lives Through the Power of Work.

What You'll Do:

• Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
• Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
• Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.
• Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
• Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.
• Ensure efficient donation intake, processing, and production practices to meet company standards.
• Enforce asset protection, loss prevention, and store security procedures.
• Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
• Authorize markdowns when appropriate and respond to sales trends and sell-through.
• Complete schedules, manage timecards, and ensure compliance with payroll processes.
• Attend required meetings and trainings; support nearby locations as needed.
• Work flexible shifts including evenings, weekends, holidays, and overtime as required.

What You Bring:

• 35 years of supervisory experience in a customer-focused management role; retail experience preferred.
• High school diploma or GED required; college degree a plus.
• Strong leadership ability with a track record of developing high-performing teams.
• Ability to manage multiple priorities independently with strong follow-through.
• Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel.
• Excellent communication, coaching, and problem-solving skills.
• Bilingual (Spanish/English) helpful.

Why You'll Love It Here:

• Lead a team in a supportive, values-driven retail environment.
• Grow your leadership career with an organization committed to service and community impact.
• Help advance Goodwill's mission while delivering an exceptional retail experience.

What's in it for you:

• Hourly Rate: $25.50
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Tuition Reimbursement

Join Goodwill Southern California and lead a team that makes a difference every day.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.