Overnight Guest Experience Coordinator - Twin Farms

Company Description

Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service. Twin Farms is not open to the public and offers an intimate, all-inclusive guest experience.

Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws

Job Description

The Overnight Guest Experience Coordinator is a key member of the Guest Experience team, providing attentive service, operational support, and property oversight during the evening and overnight hours.

This part-time role serves as a primary point of contact for guests after hours, ensuring their needs are met with warmth, discretion, and professionalism. The position also supports property readiness, safety, communication between departments, and preparation for the following day’s guest experience.

The ideal candidate is dependable, resourceful, calm under pressure, and comfortable working independently while upholding the gracious hospitality and attention to detail that define Twin Farms.

Compensation: $23-$26/hour

Primary Responsibilities

• Serve as the primary overnight contact for guest needs, requests, and inquiries.
• Provide a warm and polished welcome for late arrivals, including check-in assistance, luggage support, escorting guests to accommodations, and reviewing property amenities and scheduled activities.
• Support after-dinner guest service, including bar service, shuttle transportation, deliveries, and special requests.
• Respond promptly and professionally to guest concerns related to room amenities, fireplaces, technology, comfort, or property services.
• Conduct regular property walks to ensure presentation, cleanliness, safety, and security standards are maintained.
• Communicate and document overnight activity, guest requests, preferences, and concerns for the daily operations meeting.
• Support Dining with guest transportation at the conclusion of dinner service and assist with light late-night food or snack preparation as needed.
• Answer phone lines and assist with basic guest, reservation, and property information requests.
• Update guest profiles with preferences, notes, and service details to help personalize future stays.
• Provide shuttle service, deliveries, and support for special events, seasonal activities, and operational needs.

Secondary Responsibilities

• Assist with early-morning breakfast setup and property readiness.
• Support light cleaning, organizing, and maintenance-related tasks as needed.
• Assist with snow and ice removal in guest-facing areas when appropriate.
• Help prepare arrival rooms to ensure readiness and alignment with guest requests.
• Assist with seasonal décor setup and takedown; ladder work is not required.
• Provide occasional light detailing of guest or property vehicles.
• Collaborate with departments across the property to support projects, preparation, and guest service needs.

Qualifications

• Genuine passion for hospitality and a commitment to providing exceptional guest care.
• Professional, polished, and gracious communication style.
• Ability to work independently with strong judgment, discretion, and follow-through.
• Calm, resourceful, and solution-oriented approach to guest needs and operational challenges.
• Strong attention to detail and ability to manage shifting priorities.
• Comfortable working overnight hours with periods of both quiet and high activity.
• Ability to lift up to 40 pounds and work on varied terrain and in changing weather conditions.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent required.
• Previous experience in hospitality, guest services, food and beverage, recreation, or luxury service preferred.

Additional Information

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid holidays and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges

Because taking care of our people isn’t a perk, it’s a tradition.

Working Conditions

• Part-time overnight schedule; specific days and hours may vary based on business needs.
• Weekend and holiday availability required.
• Physically active role requiring frequent walking, standing, bending, lifting, and movement throughout the property.
• Work may take place indoors and outdoors in varying weather conditions.
• Requires independence, initiative, sound judgment, and strong situational awareness.